What are the responsibilities and job description for the Front Office Admin Assistant position at Elam's Pest Control?
Front Office Administrative Assistant
We are looking for a front office assistant in our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, appointments for the pest control technicians and contractor proposals. As a front office assistant, you should combine a pleasant personality with a dynamic professional attitude to manage the business. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. The ideal candidate must have strong and solid administrative experience. Must have at least 5 years office work experience. Regular attendance and being on time every day is a must.
Responsibilities
o Schedule the technicians for constant work on daily basis
o Receive the daily accounts receivables handling cash per office rules with a 2-person verification.
o Receive the monthly rent payments for the commercial rental properties and annotate in a spreadsheet
o Provide daily route sheet from Google calendar
o Look up customers in the pest control database to make phone calls to schedule appointments
o Print out the monthly termite notices for payments for termite bonds
o Ensure the files are kept up correctly and filed
o Take credit card payments over the phone using point of sale program
o Be able to use multi-line phone
o Be able to advise the new customers on pricing
o front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
o Ensure timely and accurate customer service
o Handle complaints and specific customers requests
o Troubleshoot emergencies
o Monitor stock and order office supplies
o Ensure proper mail distribution
o Ensure company’s policies and security requirements are met
Skills
· Proven work experience as a Front desk assistant or Reception assistant
· Hands on experience with office machines (e.g. fax machines and printers, including a DOT matrix printer)
· Thorough knowledge of customer service, office management and basic bookkeeping procedures
· Proficiency in English (oral and written)
· Solid knowledge of various computer programs; Open Office & Google
· Excellent communication and people skills
· Good organizational and multitasking abilities
· Problem-solving skills
· High School diploma or equilvalent; additional certification is a plus
Job Applicants MUST:
Pass background check
Provide at least 3 work references
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20