What are the responsibilities and job description for the Senior Toll Collector position at El Paso Water?
Salary
$38,908.69 - $56,806.68 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Civil Service
Job Number
12450-0526
Department
INTERNATIONAL BRIDGE OPERATION
Opening Date
05/21/2026
Closing Date
5/26/2026 11:59 PM Mountain
FLSA
Non-Exempt
Max Number of Applicants
75
MOS Code(s): None
Education and Experience: High School Diploma or GED or higher, and two (2) years of cash handling, toll collection, or cashiering experience.
Licenses and Certificates: Some positions may require a valid Texas Class “C” Driver’s License or equivalent from another state by the time of appointment.
General Purpose
Under general supervision, as a lead worker, collect bridge tolls, count toll currency or parking meter revenue, and supervise toll collectors on assigned shifts.
Typical Duties
As a lead worker, plan, guide, monitor and perform the work of toll collectors at an international bridge. Involves: Prepare to open lanes. Verify, assign, and distribute the starting cash drawer to collectors on each shift. Collect tolls from passing vehicles and pedestrians in both United States (U.S.) and Mexican currency and make correct change. Process vehicular traffic by proper classification, count daily collections, reconcile receipts, prepare daily reports, operation of toll collection systems, and securely deposit receipts at the end of the work shift. Perform work duties of toll and parking meter revenue collection in the E-Fast Pass Office and money room. Involves: Accurately count, verify, and reconcile U.S. and Mexican currencies (pesos) from daily toll and parking meter collections. Reconcile receipts. Audit and reconcile cash reports and E-Fast Pass Payments. Calculate Mexican peso gains/losses using fluctuating exchange rates. Prepare daily revenue, exchange rate, parking meter, and credit card reports. Securely deposit receipts at the end of the shift. Calculate toll collector starting currency bags, and provide replenishments as needed. Identify counterfeit bills. Prepare daily revenue, deposits, and starting currency bags to be transported by armored car service. Complete manifests for Armored Car Services. Perform data entry in the financial management system to record payments. Travel to other City-owned bridge locations to perform duties as necessary. Send emails, answer calls, handle sensitive credit card and check information, assist customers with opening and closing accounts, and troubleshoot online applications and accounts.
Respond to inquiries and complaints. Involves: Answer questions and provide directions, respond to complaints from the public, assist in resolving problems that may occur, and interact with a wide range of U.S. Customs and Border Protection Officers (CBP), Police Officers, security personnel, coworkers, and the public.
Supervise and coordinate the daily work of toll collectors, maintenance, and contractual personnel including security and custodial services. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors’ appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants; recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.
Related duties as required. Involves: Perform duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor promptly of situations, issues, or complaints that have or could lead to deviation from expected results. Maintain accurate records and prepare daily reports of collected and deposited revenue. Assist in training new employees.
General Information
For complete job specification, click here.
Important Note: The r equired Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: This is a new advertisement for Senior Toll Collector. You must apply if you are still interested in this position.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
01
How many years of cash handling, toll collection or cashiering experience do you have?
Select the highest level of education you have completed.
Some positions may require a Texas Class "C" Driver's License or equivalent from another state. Do you have a valid USA driver's license? If so, what type of driver's license do you have?
Please Select Your Level Of Experience In Customer Service
What best describes your level of proficiency in handling Mexican money?
Select Any Of The Following You Have Experience With
Please give an example of a time you had to work with a difficult customer. If you do not have any, respond "N/A".
08
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
Required supplemental questions and answers are considered an examination component and will generate a score.
I understand that I am being tested on a conditional basis pending review of minimum qualifications
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
$38,908.69 - $56,806.68 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Civil Service
Job Number
12450-0526
Department
INTERNATIONAL BRIDGE OPERATION
Opening Date
05/21/2026
Closing Date
5/26/2026 11:59 PM Mountain
FLSA
Non-Exempt
Max Number of Applicants
75
- Description
- Benefits
- Questions
MOS Code(s): None
Education and Experience: High School Diploma or GED or higher, and two (2) years of cash handling, toll collection, or cashiering experience.
Licenses and Certificates: Some positions may require a valid Texas Class “C” Driver’s License or equivalent from another state by the time of appointment.
General Purpose
Under general supervision, as a lead worker, collect bridge tolls, count toll currency or parking meter revenue, and supervise toll collectors on assigned shifts.
Typical Duties
As a lead worker, plan, guide, monitor and perform the work of toll collectors at an international bridge. Involves: Prepare to open lanes. Verify, assign, and distribute the starting cash drawer to collectors on each shift. Collect tolls from passing vehicles and pedestrians in both United States (U.S.) and Mexican currency and make correct change. Process vehicular traffic by proper classification, count daily collections, reconcile receipts, prepare daily reports, operation of toll collection systems, and securely deposit receipts at the end of the work shift. Perform work duties of toll and parking meter revenue collection in the E-Fast Pass Office and money room. Involves: Accurately count, verify, and reconcile U.S. and Mexican currencies (pesos) from daily toll and parking meter collections. Reconcile receipts. Audit and reconcile cash reports and E-Fast Pass Payments. Calculate Mexican peso gains/losses using fluctuating exchange rates. Prepare daily revenue, exchange rate, parking meter, and credit card reports. Securely deposit receipts at the end of the shift. Calculate toll collector starting currency bags, and provide replenishments as needed. Identify counterfeit bills. Prepare daily revenue, deposits, and starting currency bags to be transported by armored car service. Complete manifests for Armored Car Services. Perform data entry in the financial management system to record payments. Travel to other City-owned bridge locations to perform duties as necessary. Send emails, answer calls, handle sensitive credit card and check information, assist customers with opening and closing accounts, and troubleshoot online applications and accounts.
Respond to inquiries and complaints. Involves: Answer questions and provide directions, respond to complaints from the public, assist in resolving problems that may occur, and interact with a wide range of U.S. Customs and Border Protection Officers (CBP), Police Officers, security personnel, coworkers, and the public.
Supervise and coordinate the daily work of toll collectors, maintenance, and contractual personnel including security and custodial services. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors’ appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants; recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.
Related duties as required. Involves: Perform duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor promptly of situations, issues, or complaints that have or could lead to deviation from expected results. Maintain accurate records and prepare daily reports of collected and deposited revenue. Assist in training new employees.
General Information
For complete job specification, click here.
Important Note: The r equired Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: This is a new advertisement for Senior Toll Collector. You must apply if you are still interested in this position.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
- Pregnancy shall be treated the same as any other temporary physical disability.
- An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
- An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
- First day of January (New Year's Day)
- Third Monday in January (Martin Luther King Holiday)
- Thirty-first day in March (Cesar Chavez Day)
- Last Monday in May (Memorial Day)
- June 19 (Juneteenth)
- Fourth day of July (Independence Day)
- First Monday in September (Labor Day)
- Eleventh Day in November (Veteran's Day)
- Fourth Thursday in November (Thanksgiving Day)
- The Friday following the fourth Thursday in November (Day after Thanksgiving)
- Twenty-fifth Day in December (Christmas Day)
- Employee's Birthday
01
How many years of cash handling, toll collection or cashiering experience do you have?
- 1 year
- 2 years
- 3 or more years
Select the highest level of education you have completed.
- High School Diploma or GED
- Associate's Degree
- Bachelor's or higher
Some positions may require a Texas Class "C" Driver's License or equivalent from another state. Do you have a valid USA driver's license? If so, what type of driver's license do you have?
- Texas Class A - CDL or equivalent from another state.
- Texas Class B - CDL or equivalent from another state.
- Texas Class C or equivalent from another state.
- No, I do not have a valid driver's license.
Please Select Your Level Of Experience In Customer Service
- No experience
- Six months to less than one year of experience
- One year to less than two years of experience
- Two or more years of experience
What best describes your level of proficiency in handling Mexican money?
- No knowledge
- Some knowledge
- Good knowledge
- Considerable
Select Any Of The Following You Have Experience With
- Word
- Excel
- Powerpoint
- Outlook
- Teams
- None of the above
Please give an example of a time you had to work with a difficult customer. If you do not have any, respond "N/A".
08
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
- Yes, it has been translated and certified and I can provide documentation upon a job offer.
- No, I have not had my degree translated and certified.
- N/A - my degree is from an accredited U.S. university or college.
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
- I acknowledge I have read and understand the above information.
Required supplemental questions and answers are considered an examination component and will generate a score.
- I understand that my answers to the supplemental questions will generate a score.
I understand that I am being tested on a conditional basis pending review of minimum qualifications
- I understand that I am being tested on a conditional basis pending review of my minimum qualifications.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
Salary : $38,909 - $56,807