What are the responsibilities and job description for the Customer Relations Clerk position at El Paso Water?
Salary
$35,093.34 - $50,534.42 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Civil Service
Job Number
11370-0726
Department
Animal Services Administration
Opening Date
07/23/2026
Closing Date
7/28/2026 11:59 PM Mountain
FLSA
Non-Exempt
Max Number of Applicants
75
MOS Codes: 001665 (Navy)
Education and Experience: A High School diploma or GED, or higher, and two (2) years of public contact experience.
Licenses and Certificates: None.
General Purpose
Under general supervision, provide service to customers, process work orders and enter data in tax, utility, building services, or call center areas.
Typical Duties
Provide customer service in assigned area. Involves: Assist taxpayers; businesses, contractors; utility customers, transit customers and Health clients. Welcome and greet customers. Communicate in person, over the telephone or by correspondence. Respond to customer inquiries and questions regarding taxes paid, due and refunds; permitting, building inspection; utility services, account activity and billing and Health 211 information and referral services, and basic and general City and municipal service inquiries. Direct customers to appropriate contacts within the City. Assist the public with completion of forms. Provide fast and accurate customer service. Answer transit-related questions and respond to complaints in English and Spanish. Check with dispatch section for bus schedule delays or detours, and answer questions on fares, schedules, boarding and transfer points, paratransit services, lost and found articles or other service-related issues. Collect payments for services, fees, utility bills, taxes, permits or admissions from customers. Keeps abreast of changes in procedures, protocols and services. Provides efficient call-taker duties, as assigned.
Receive, review and prepare work requests in assigned area. Involves: Work with customers to identify service needs (new, transfer, changes, installment), summarize needs, and assure policies, rules and regulations are followed. Update work and change orders; inspection requests, fees and results; credit and transfer information. Work with building permit customers, enter building permit requests, schedule inspections, issue permits, review contractor files and check for appropriate supporting documentation (i.e., bonds, insurance, license). Prepare renewal notices, Certificates of Completion and Occupancy, and other Issue licenses (food, liquor, and vendors). Assure work requests are completed accurately and timely, and update customer account history. Work with WIC customers, provide program information and appointment scheduling for WIC and Immunization divisions, information regarding Department of Public Health clinics and outreach activities, income screening, and information and explanation on social service and referral agencies Maintain effective communication with field personnel. Use a two-way radio, software or phone to communicate changes in work request to field personnel.
Enter and update accounting and client information in assigned area. Involves: Review debit and credit adjustments. Verify payments. Provide account analysis, update accounts to reflect new or changes in service, make billing corrections (debit or credit) and adjust balances in accordance with established approval processes. Post daily payments and customer account adjustments. Record data correctly in general ledgers, and generate associated reports and spreadsheets. Enter assigned data in to computer databases. Maintain filing system, records, telephone logs and keep reports. Enters client’s call information into database for call-tracking, follow-up and reporting.
General Information
To view complete job specification, click here.
Note: Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
01
Please select your highest level of education.
Please select how many years of public contact experience you have.
Select any of the following Microsoft Office applications that you have experience with:
Please select your level of knowledge in assigned area of tax laws; City rules and regulations; building permitting; and other applicable regulations.
I understand that I am being tested on a conditional basis pending review of minimum qualifications. Note: Only applications that pass the Supplemental Questions exam will be reviewed.
Required supplemental questions and answers are considered an examination component and will generate a score.
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
$35,093.34 - $50,534.42 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Civil Service
Job Number
11370-0726
Department
Animal Services Administration
Opening Date
07/23/2026
Closing Date
7/28/2026 11:59 PM Mountain
FLSA
Non-Exempt
Max Number of Applicants
75
- Description
- Benefits
- Questions
MOS Codes: 001665 (Navy)
Education and Experience: A High School diploma or GED, or higher, and two (2) years of public contact experience.
Licenses and Certificates: None.
General Purpose
Under general supervision, provide service to customers, process work orders and enter data in tax, utility, building services, or call center areas.
Typical Duties
Provide customer service in assigned area. Involves: Assist taxpayers; businesses, contractors; utility customers, transit customers and Health clients. Welcome and greet customers. Communicate in person, over the telephone or by correspondence. Respond to customer inquiries and questions regarding taxes paid, due and refunds; permitting, building inspection; utility services, account activity and billing and Health 211 information and referral services, and basic and general City and municipal service inquiries. Direct customers to appropriate contacts within the City. Assist the public with completion of forms. Provide fast and accurate customer service. Answer transit-related questions and respond to complaints in English and Spanish. Check with dispatch section for bus schedule delays or detours, and answer questions on fares, schedules, boarding and transfer points, paratransit services, lost and found articles or other service-related issues. Collect payments for services, fees, utility bills, taxes, permits or admissions from customers. Keeps abreast of changes in procedures, protocols and services. Provides efficient call-taker duties, as assigned.
Receive, review and prepare work requests in assigned area. Involves: Work with customers to identify service needs (new, transfer, changes, installment), summarize needs, and assure policies, rules and regulations are followed. Update work and change orders; inspection requests, fees and results; credit and transfer information. Work with building permit customers, enter building permit requests, schedule inspections, issue permits, review contractor files and check for appropriate supporting documentation (i.e., bonds, insurance, license). Prepare renewal notices, Certificates of Completion and Occupancy, and other Issue licenses (food, liquor, and vendors). Assure work requests are completed accurately and timely, and update customer account history. Work with WIC customers, provide program information and appointment scheduling for WIC and Immunization divisions, information regarding Department of Public Health clinics and outreach activities, income screening, and information and explanation on social service and referral agencies Maintain effective communication with field personnel. Use a two-way radio, software or phone to communicate changes in work request to field personnel.
Enter and update accounting and client information in assigned area. Involves: Review debit and credit adjustments. Verify payments. Provide account analysis, update accounts to reflect new or changes in service, make billing corrections (debit or credit) and adjust balances in accordance with established approval processes. Post daily payments and customer account adjustments. Record data correctly in general ledgers, and generate associated reports and spreadsheets. Enter assigned data in to computer databases. Maintain filing system, records, telephone logs and keep reports. Enters client’s call information into database for call-tracking, follow-up and reporting.
General Information
To view complete job specification, click here.
Note: Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
- Pregnancy shall be treated the same as any other temporary physical disability.
- An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
- An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
- First day of January (New Year's Day)
- Third Monday in January (Martin Luther King Holiday)
- Thirty-first day in March (Cesar Chavez Day)
- Last Monday in May (Memorial Day)
- June 19 (Juneteenth)
- Fourth day of July (Independence Day)
- First Monday in September (Labor Day)
- Eleventh Day in November (Veteran's Day)
- Fourth Thursday in November (Thanksgiving Day)
- The Friday following the fourth Thursday in November (Day after Thanksgiving)
- Twenty-fifth Day in December (Christmas Day)
- Employee's Birthday
01
Please select your highest level of education.
- High school diploma, or GED
- Associate's degree
- Bachelor's degree or higher
- None of the above
Please select how many years of public contact experience you have.
- One year
- Two years
- Three or more years.
- Less than 1 year
Select any of the following Microsoft Office applications that you have experience with:
- Word
- Excel
- Access
- Power Point
- Publisher
- Outlook
- Teams
- None of the above
Please select your level of knowledge in assigned area of tax laws; City rules and regulations; building permitting; and other applicable regulations.
- No knowledge
- Some Knowledge
- Good knowledge
- Considerable knowledge
I understand that I am being tested on a conditional basis pending review of minimum qualifications. Note: Only applications that pass the Supplemental Questions exam will be reviewed.
- I understand that I am being tested on a conditional basis pending review of my minimum qualifications.
Required supplemental questions and answers are considered an examination component and will generate a score.
- I understand my answers to the supplemental questions will generate a score.
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
- Yes, it has been translated and certified and I can provide documentation upon a job offer.
- No, I have not had my degree translated and certified.
- N/A - my degree is from an accredited U.S. university or college.
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
- I acknowledge I have read and understand the above information.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
Salary : $35,093 - $50,534