Deputy Division Director – Human Services

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Job Summary

Are you interested in joining a dynamic team and leading a dedicated group of professionals? Do you have a strong background in program management, with demonstrated outcomes in performance management, quality improvement, and work culture? Are you data driven and solution focused, taking initiative to proactively improve processes, adapt, and innovate? If so, we encourage you to apply for the Deputy Division Director role, overseeing the Economic Benefits area, here at the El Paso County Department of Human Services. The responsibilities of the Deputy Division Director are multifaceted, encompassing strategic planning, change management, team leadership, resource allocation, mentoring, and fostering cross division partnerships to support department consistency. With responsibilities extending to leading through change, resolving conflicts, and contributing to the organization's overall strategic objectives. We look forward to reviewing your application!

Hiring Range: $105,000.00 - $119,500.00 annually

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm with need for flexibility. Hybrid schedule available upon successful completion of the probationary period; subject to change.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Provides leadership, oversight, and management to an assigned division within the Department of Human Services (DHS). Develops strategic plans; builds and maintains a strong collaborative environment. Develops, interprets, and ensures the implementation and compliance of rules, policies, and procedures. Serves as the Division Director in their absence.

Essential Duties/Responsibilities

• Provides administrative oversight and management to an assigned division within DHS, including establishing and overseeing goals, outcomes, and benchmarks.
• Develops strategic plans, including establishing and communicating goals, objectives, and outcomes in collaboration with division leadership.
• Oversees data strategy and usage within the division, ensuring data quality and supporting data-driven decision-making business processes
• Builds and maintains a strong, collaborative environment that promotes service integration throughout the division. Works with division leadership to create, foster, and maintain values, culture, and a team-oriented environment.
• Develops, interprets, and ensures the implementation and compliance of rules, policies, and procedures utilizing leadership in the service delivery philosophy.
• Oversees and provides leadership during implementation of new programs and procedures; evaluates and monitors existing programs and procedures.
• Establishes performance standards for assigned staff; conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process. Ensures staff meets mandated Department and State training requirements.
• Consults and collaborates with other agencies and community professionals regarding the establishment and implementation of DHS programs and services; serves as a community liaison in a wide range of community and DHS collaboration efforts locally and at the State level.
• Determines and monitors quality assurance trends and ensures creation and/or adherence to practice and policy.
• Provides administrative oversight of division grants, ensuring quality and consistency, and that target goals are monitored and met.
• Assists with monitoring division budget as needed.
• Represents the division at various meetings toinclude the Board of County Commissioners, other agencies, and State and community meetings.
• Serves as the division director of assigned divisions in their absence, including decision-making on behalf of the division director in assigned division-related matters.
• Performs other duties as required.
  
  
  

Supervision Exercised: This classification requires managing and monitoring work performance of assigned staff, including making final recommendations on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. This classification may occasionally require director-level or above supervision in cases of absence.

Supervision Received: Receives minimal direction. This classification typically performs job duties with broad parameters defined by general organizational requirements, accepted practices, and program outcomes. End results determine the effectiveness of job performance.

Qualifications

Knowledge, Skills, and Abilities

• Knowledge of Department of Human Services programs and services.
• Knowledge of strategic planning, research, and evaluation methods.
• Ability to demonstrate a broad range of leadership skills. Ability to objectively evaluate the performance of others.
• Ability to effectively plan, schedule, and organize.
• Ability to work independently with minimal supervision and in a team environment.
• Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public. Ability to provide excellent customer service.
• Proficiency with computers, printers, calculators, and other standard office equipment and Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Maintain regular and punctual attendance
  
  
  

Required Education and Experience

• Bachelor's degree in human behavioral science or related field.
• Five years of supervisory or management experience in human services or a closely related field.
  
  
  

Preferred Education and Experience

• Master's degree in a related field.
  
  
  

Licenses/Certificates

• Must possess and maintain a valid driver's license.
• Preferred certifications/licenses.
• Must obtain and maintain necessary certifications/licenses as applicable to position.
  
  
  

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
  
  
  

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.