Adult, Family, and Economic Services Deputy Division Director – Human Services

Are you interested in joining a dynamic team and leading a dedicated group of professionals? Do you have a strong background in program management, with demonstrated outcomes in performance management, quality improvement, and work culture? Are you data driven and solution focused, taking initiative to proactively improve processes, adapt, and innovate? If so, we encourage you to apply for the Deputy Division Director role.

Working alongside the Division Director, you will help lead the Adult, Family, and Economic Services (AFES) Division at the El Paso County Department of Human Services. This is a highly collaborative, hands-on leadership role where you'll be actively engaged with leaders and teams throughout the division, using data to make strategically informed decisions, identifying opportunities for operational improvement, and translating the division's vision into meaningful action.

The responsibilities of the Deputy Division Director are multifaceted, encompassing strategic planning, change management, team leadership, resource allocation, mentoring, and fostering cross-division partnerships to support department consistency. Success in this role requires building strong relationships, maintaining a visible presence with teams, leading through change, resolving complex challenges, and driving continuous improvement while contributing to the organization's overall strategic objectives.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check. 

Provides leadership, oversight, and management to an assigned division within the Department of Human Services (DHS). Develops strategic plans; builds and maintains a strong collaborative environment. Develops, interprets, and ensures the implementation and compliance of rules, policies, and procedures. Serves as the Division Director in their absence. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

• Provides administrative oversight and management to an assigned division within DHS, including establishing and overseeing goals, outcomes, and benchmarks.
• Develops strategic plans, including establishing and communicating goals, objectives, and outcomes in collaboration with division leadership. 
• Oversees data strategy and usage within the division, ensuring data quality and supporting data-driven decision-making business processes
• Builds and maintains a strong, collaborative environment that promotes service integration throughout the division. Works with division leadership to create, foster, and maintain values, culture, and a team-oriented environment. 
• Develops, interprets, and ensures the implementation and compliance of rules, policies, and procedures utilizing leadership in the service delivery philosophy.
• Oversees and provides leadership during implementation of new programs and procedures; evaluates and monitors existing programs and procedures.   
• Establishes performance standards for assigned staff; conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process. Ensures staff meets mandated Department and State training requirements.
• Consults and collaborates with other agencies and community professionals regarding the establishment and implementation of DHS programs and services; serves as a community liaison in a wide range of community and DHS collaboration efforts locally and at the State level.
• Determines and monitors quality assurance trends and ensures creation and/or adherence to practice and policy.
• Provides administrative oversight of division grants, ensuring quality and consistency, and that target goals are monitored and met.
• Assists with monitoring division budget as needed. 
• Represents the division at various meetings toinclude the Board of County Commissioners, other agencies, and State and community meetings.
• Serves as the division director of assigned divisions in their absence, including decision-making on behalf of the division director in assigned division-related matters. 
• Performs other duties as required.

Supervision Exercised: This classification requires managing and monitoring work performance of assigned staff, including making final recommendations on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. This classification may occasionally require director-level or above supervision in cases of absence.
Supervision Received: Receives minimal direction. This classification typically performs job duties with broad parameters defined by general organizational requirements, accepted practices, and program outcomes. End results determine the effectiveness of job performance.Knowledge, Skills, and Abilities

• Knowledge of Department of Human Services programs and services.
• Knowledge of strategic planning, research, and evaluation methods.
• Ability to demonstrate a broad range of leadership skills. Ability to objectively evaluate the performance of others.
• Ability to effectively plan, schedule, and organize.
• Ability to work independently with minimal supervision and in a team environment.
• Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public. Ability to provide excellent customer service. 
• Proficiency with computers, printers, calculators, and other standard office equipment and Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. 
• Maintain regular and punctual attendance

Required Education and Experience

• Bachelor's degree in human behavioral science or related field.
• Five years of supervisory or management experience in human services or a closely related field.

Preferred Education and Experience

• Master's degree in a related field.
• Experience with public assistance programs such as SNAP, TANF, or Medicaid.

Licenses/Certificates

• Must possess and maintain a valid driver's license.
• Must obtain and maintain necessary certifications/licenses as applicable to position.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel may be required. May be required to travel to meetings and/or conferences which could require travel outside the local area or overnight stays. May require weekend and evening hours. 

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.

Salary : $95,580 - $143,410