What are the responsibilities and job description for the Counter Server - Cashier position at El Dorado Hotel & Kitchen?
Join our dynamic team as a Counter Server - Cashier! As a Counter Server - Cashier, you will have the chance to interact with customers and provide excellent service while handling transactions. Joining our team as a Counter Server - Cashier you will have the opportunity to be the face of our organization, welcoming customers with a friendly smile and ensuring their satisfaction throughout their visit.
This role allows you to showcase your excellent communication and problem-solving skills, as you assist guests with orders and resolve any issues that may arise. We value excellence, integrity, and progress in all that we do, and as a Counter Server - Cashier, you will play a vital role in upholding these core values. Additionally, our fun and energetic company culture provides a supportive and positive work environment, where you will be trusted to do the right thing and empowered to deliver exceptional service.
Are you ready to be part of a team that values your contribution and allows you to grow both personally and professionally? Experience preferred but willing to train the right candidate. Weekends and holidays required, flexibility preferred.
A LITTLE ABOUT US
Centrally located in the heart of beautiful Sonoma, right on the corner of the lively and historic Sonoma Square, the bustling activity of the plaza provides the ideal setting for this 27-room contemporary boutique hotel and award winning restaurant. Executive Chef Armando Navarro's award-winning and locally-loved menu is crafted from Sonoma ingredients that change with the season. We offer a unique work environment that emphasizes the personal touch for our guests and a positive, professional and healthy work environment for our employees.
WHAT WOULD YOU DO AS A COUNTER SERVER - CASHIER
As a Counter Server - Cashier at our restaurant, you will be responsible for delivering exceptional customer service to our guests. You will have the opportunity to interact with customers, take their food orders, and ensure that their experience at our restaurant is memorable. Your attention to detail will be crucial as you handle cash and credit card transactions accurately and efficiently.
By providing efficient and friendly service, you will contribute to the overall satisfaction of our guests, which aligns with our core values. Join our team and be a part of creating a positive and enjoyable dining experience for our valued customers.
ARE YOU THE COUNTER SERVER - CASHIER WE'RE LOOKING FOR?
To succeed in the role of Counter Server - Cashier at our restaurant, you will need to possess a range of skills and utilize various software and tools. First and foremost, you must have excellent interpersonal skills to greet and interact with guests according to our service standards. Using our POS system, you will accurately enter guest orders and process cash and credit card transactions, ensuring that tickets are closed correctly and providing accurate change when necessary. Attention to detail is critical as you issue receipts upon request and reconcile the cash drawer at the end of your shift. Additionally, it is essential to be able to answer customer questions and involve a manager when necessary to resolve any issues.
Maintaining a clean and well-stocked work area is crucial. This includes preparing the station for opening, stocking paper goods and beverages, changing receipt paper as needed, and cleaning up the work area with disinfectant. Occasionally, you may also be responsible for expediting guest orders. By demonstrating these skills and utilizing the necessary tools, you will contribute to our commitment to excellence and create a positive and efficient customer experience.
El Dorado Hotel Kitchen is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20 hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.
Palisades Hospitality offers the following benefits for eligible part time employees:
Health: Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!
Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21
Perks: All employees are eligible to enjoy a Travel Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.