Director of Member Relations & Events

POSITION: Director Membership Relations & Events

REPORTS TO: CEO/President

STATUS: Non-exempt, part-time, up to 30 hours/week (schedule fluctuates depending on events)

JOB DESCRIPTION: This position requires excellent communications skills, ability to manage multiple on-going tasks, ability to self-manage priorities, workflow and time, strong customer service orientation, ability to work in a team environment, strong verbal presentation skills, sales skills and ability to maintain some flexibility in work schedule, with some evening/weekend work required for special events, etc.

REQUIRED SKILL SETS/QUALIFICATIONS: Demonstrated ability to develop and implement membership retention, demonstrated success in getting people to say “yes”, strong sense of urgency, professional and mature attitude (remain calm under pressure), excellent verbal and written communication skills, excellent customer service, excellent influencing skills and ability to develop and maintain good relationships, knowledge and/or experience in organization management helpful. Bachelor’s degree from four-year College or University preferred or three to five years related experience and/or training; or equivalent of education and experience.

JOB RESPONSIBILITIES: Membership retention, cultivating and strengthening relationships with member businesses and responsible for creating, managing, and executing member retention strategies and systems in order to maximize the membership retention rates for the Chamber. New membership, develop strategy, drip campaigns or something other, to increase new members.

•  Create, manage and execute member retention strategies and systems.

-Oversee collection of delayed renewal of accounts (delinquents). Perform outreach to these members, 30, 60

and 90 days.

- All contacts entered in MC Trade (membership software).

• Become comfortable and familiar with MC Trade.
• Interact daily with members in person, via phone, visits and emails to share what’s going on with the Chamber and/or how the Chamber can help their business. 

-Make retention calls daily as noted in retention plan.

-Advocacy – be familiar with Chamber’s advocacy efforts as this is a retention tool.

• Oversee membership renewal process, identifying members who need special attention and/or who are candidates for upgrading membership. Prior to monthly invoices being sent, review, and making calls to one’s team may feel are in jeopardy of not renewing or possibly upgrading membership tier.

Coordination of Major Chamber Events: Analyzes event schedules and develops short and long-term strategy for resources and communications. Assess event objectives and determines most cost-effective means to deliver results. (Load, transport and set-up for all events; banners, sound systems, supplies, etc..)

• Manage/oversee major events from planning, to organizing, to making budget.
• Accountable for taking the lead on selling sponsorships, other team members will participate as well.
• Generate documents, create and design flyers, brochures and other materials to promote the Chamber’s major annual events.
• Manage and track events with timelines.
• Work with web master to update event websites. 
• Coordinate with Director of Communications to update MC Trade with event and sponsorship information.
• Plan, prepare and coordinate event advertising and sales promotion materials
• Participate in annual review of events, determine whether they meet at least two of the following criteria: 1) make us funds, 2) make us friends, 3) make us famous
• Chamber events, including but not limited to:

-Annual Dinner/Installation

-Biz Walk

-Heart of the Hills

-El Dorado Hills Brewfest

SUPPORTIVE DUTIES:

1.     Assist CWC staff with walk-in guests and potential members, providing relevant information, publications and sales of CWC merchandise upon request. Attend all Chamber events and serve as Chamber representative to the guests and answer concerns and questions of members.

2.     Remain positive, enthusiastic, flexible, creative and willing to learn all aspects of the job. Handle phone, emails and walk-in requests for information and assistance from Chamber members and public.

3.     Work as a team to plan, organize and implement Chamber events. Interact with other Chamber team members and volunteers.

4.     Advise members of new programs, events and services offered by their Chamber.

5.     Attend classes and stay informed on current trends; read the local papers.

6.     Stay interested and involved in public policy and community issues.

7.     Support CEO/President by performing administrative duties and special projects as assigned. Prepare reports and correspondence as may be required by CEO/President.