What are the responsibilities and job description for the Customer Support Associate - Miami Gardens, FL (E-Commerce) position at El Dorado Furniture?
Essential Responsibilities
- Provide excellent customer service.
- Work as part of a team.
- Communicate with customers through email, chat and over the phone.
- Address customer request and resolve them in a timely and efficient manner.
- Give detailed information of services or products.
- Assist the customer to process online orders and payments.
Qualifications Required
- Excellent phone etiquette.
- Excellent organization skills, detail oriented and communication skills.
- Work well in a team environment.
- Strong problem-solving skills.
- Multi-task.
- Ability to prioritize workload.
- Good computer skills.
- Fluent in English and Spanish.
Location
- Corporate Office.
Work Environment
Office Environment
EQUAL OPPORTUNITY EMPLOYER
El Dorado Furniture is an equal opportunity employer and does not discriminate on the basis of an applicant’s or employee’s race, color, religion, national origin, sex, age, disability, veteran or marital status, genetic information, citizenship, sexual orientation, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. DFWP. No questions on this Application are intended to secure information to be used for impermissible purposes. El Dorado Furniture is committed to complying with the Americans with Disabilities Act, as amended, and to providing reasonable accommodations to enable qualified applicants with disabilities to have equal opportunity to apply for job openings. Any applicant requiring assistance with our online application process or who needs to be accommodated due to a disability should contact Human Resources for assistance or request assistance from the location where you are applying. You may contact our Human Resources Recruiter at the following phone number 305-624-9700; dial “O” for the operator.
EOE/DFWP