What are the responsibilities and job description for the Customer Service/Cashier – Palmetto Showroom position at El Dorado Furniture?
We are seeking a friendly, detail-oriented Customer Care Associate to deliver Five Star Service to our customers. This role supports reception, cashier operations, and customer service, ensuring every customer receives professional, accurate, and timely assistance.
Key Responsibilities:
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Greet customers with a welcoming, professional attitude.
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Answer and route incoming calls using company phone guidelines.
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Maintain and monitor the sales “Up List” and customer traffic.
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Keep the reception area clean, organized, and guest-ready.
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Verify product pickups and assist with returns according to policy.
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Process payments accurately and follow all cash-handling procedures.
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Convert reservations into sales orders and verify all finance documentation.
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Identify potential fraud or irregularities and report immediately.
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Complete daily logs, register counts, and deposits.
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Respond to calls and emails professionally within required timeframes.
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Assist customers with delivery confirmations, protection plan follow-ups, exchanges, returns, and service requests.
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Document all customer interactions accurately in the system.
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Submit and track vendor claims, service requests, and part orders.
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Ensure timely follow-up on all open customer service cases.
Qualifications:
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Excellent communication and listening skills.
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Strong phone etiquette; able to handle upset customers calmly and professionally.
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Problem-solving mindset with the ability to prioritize and multitask.
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Detail-oriented, organized, and reliable.
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Comfortable working independently in a fast-paced retail environment.
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Strong computer skills required.
Education & Experience:
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High school diploma or GED required.
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Previous cashier or customer service experience preferred.
EQUAL OPPORTUNITY EMPLOYER
El Dorado Furniture is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
El Dorado Furniture will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor.
El Dorado Furniture participates in the E-Verify program in all locations as required by law.
El Dorado Furniture is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Reasonable Accommodation
El Dorado Furniture is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities.
Reasonable accommodation will be determined on a case-by-case basis.
Drug-Free Workplace
El Dorado Furniture is a drug-free workplace. Employees are prohibited from manufacturing, distributing, dispensing, possessing, using, or being under the influence of illegal drugs, inhalants, or controlled substances in the workplace. Any employee who violates this policy will be subject to disciplinary action up to and including termination of employment.