Medical Front Desk

Job Overview

We are seeking a dedicated and energetic Medical Front Desk professional to be the welcoming face of our healthcare facility. In this vital role, you will manage patient interactions and ensure seamless communication between patients and medical staff. Your enthusiasm and organizational skills will help create a positive experience for every visitor while maintaining the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to quality patient care through efficient administrative support and excellent customer service.

Responsibilities

• Greet patients warmly, verify their information, and assist with check-in
• Schedule appointments accurately, manage cancellations, and coordinate follow-up visits using medical scheduling software.
• Collect and process insurance information, including health insurance details, Medicare, Medicaid, and private payers, ensuring proper documentation for billing purposes.
• Review medical records and documentation for completeness and accuracy in compliance with HIPAA regulations and clinical confidentiality policies.
• Handle multi-line phone systems with professional phone etiquette, answer inquiries, and direct calls efficiently to appropriate departments or personnel.
• Maintain organized filing systems for medical records, ensure proper documentation review, and manage electronic health records (EHR) management tasks.
• Support clinical staff by assisting with intake procedures, updating patient information in EMR/EHR systems, and managing office supplies.
• Uphold clinical confidentiality policies while managing sensitive patient information with care and discretion.

Qualifications

• Prior experience working in a medical office or healthcare setting is highly preferred.
• Strong knowledge of medical terminology, health insurance processes, and clinical confidentiality policies.
• Excellent customer service skills with the ability to communicate effectively via phone and in person.
• Proficiency in computer skills including typing, multi-line phone operation and the ability to multi task a must.
• Strong organizational skills with attention to detail in documentation review and appointment scheduling.
• Ability to handle high-pressure situations calmly while maintaining professionalism at all times.

Join our team as a Medical Front Desk specialist where your enthusiasm for healthcare administration will make a meaningful difference! We value your dedication to providing exceptional patient service while supporting the smooth operation of our healthcare facility.

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $31,311 - $39,414