What are the responsibilities and job description for the Referral Coordinator Espanola NM position at El Centro Family Health?
Position Overview:
A Referral coordinator is a member of the patient care team who helps patients and providers with the referral process for specialty care and other referral needs. They ensure continuity of care by following protocols required by health plans. May also provide psychosocial support to individuals, families, and groups with chronic, acute, or terminal illness.
What you will do:
- Complete, verify, and submit all records, forms, and insurance pre-authorizations on time.
- Follow all healthcare laws, HIPAA guidelines, and patient privacy rules strictly.
- Answer patient questions, schedule appointments, and give them clear instructions.
- Use the eCW database and EMR system to update provider lists and log all referral data.
- Send medical data to outside clinics and transfer related phone calls to the right provider.
- Monitor referrals to ensure patients attend appointments and outside records are returned to ECFH.
- Contact patients who miss their appointments and document the reasons why.
- Handle other assigned duties, travel if required, and support ECFH policies.
Minimum requirements
Education: High school diploma or GED equivalent.
Experience: None
Preferred Requirements
Education:
Associate or bachelor's degree in the health care field.
Experience:
Medical terminology and health insurance claims, Medicaid, and Medicare.
Minimum of two (2) years' experience, with at least one (1) year experience in a related field.
Bi-lingual- Fluent English/Spanish
Knowledge of eClinicalWorks
Benefits
- 401 k Retirement
- 7 Paid Holidays
- Medical, Dental, Vision Insurance
- 100% Employer Paid Basic Life Insurance
- Employee Voluntary Supplemental Benefits
- Employee Assistance Program
- Flexible Spending Account (FSA)
Who We Are:
As a Federally Qualified Health Center (FQHC) and 501(c)(3) nonprofit, El Centro Family Health is dedicated to providing affordable, accessible, and high-quality healthcare to the people of Northern New Mexico. Our mission is to enhance the quality of life in our community by delivering primary care and health education through a network of clinics and collaborative programs. At El Centro, we are committed to offering vital health services in a compassionate, supportive, and patient-centered environment.
Equal Employment Opportunity Statement:
El Centro Family Health is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. We are committed to fostering a diverse and inclusive workplace for all.