Community Health Worker

The Community Health Worker (CHW) reports directly to the Navigation Manager. The main focus of the CHW is to work with clients eligible for Care Connect Washington services and help them navigate the program and receive benefits when available. The CHW will need to develop a strong familiarity with Care Connect Washington functions, workflows, and services to be able to optimally serve clients. Training will be provided by HealthierHere and the Washington State Department of Health (DOH).  Additionally, El Centro de la Raza will have trainings.

HealthierHere will lead the expansion of the Community Hub in King County in accordance with Washington State Health Care Authority (HCA) protocols for MTP 2.0 and Department of Health's (DOH) Care Connect Washington program. The HealthierHere Community Hub supports individuals and families in their efforts to meet Health Related Social Needs (HRSNs) and navigate available King County health and social service resources.

ESSENTIAL DUTIES:

• Follow-up on client referrals promptly after assignment by calling clients to enroll them in services
• Communicate the purpose and services of the Care Connect Washington program to new clients
• Help clients get the services and resources they need
• Proactively schedule follow-up calls with clients who need additional support
• Document all contacts with clients and services provided on an online platform
• Send documentation for supervisor approval, as required by program workflows
• Follow the privacy policies of Care Connect Washington and the HealthierHere Community Hub and maintain client confidentiality
• Conducting client outreach in a timely manner in accordance with Community Hub policies and procedures.
• Collecting written or electronic consent from prospective clients.
• Conducting an assessment of each client’s Health Related Social Needs and setting goals with the client.
• Following up with clients at regular intervals to check the status of referrals and their progress on meeting goals.
• Discharging clients from the program in accordance with Community Hub policies and procedures.
• Collaborating with HealthierHere and other Case Management Partners in King County to share best practices, participate in continued learning and quality improvement, and provide input on program design and HRSN services networks.
• Meeting all documentation, performance, evaluation, and reporting requirements

SKILLS/TECHNICAL KNOWLEDGE:

• 2-3 years of customer service experience in a busy, dynamic environment
• Ability to clearly document interactions with clients and service providers in an electronic record system
• Effective communication skills; ability to practice careful listening
• Demonstrated ability to connect and engage authentically and respectfully with community members with diverse backgrounds
• Demonstrated ability to build trust with clients over the phone
• Demonstrated problem solving and troubleshooting experience
• Ability to work with creativity and flexibility, both independently and as a team member
• Strong organizational and time management skills
• Basic skills in Microsoft Word and Excel and use of the Internet
• Must be bilingual – English/Spanish

Salary : $28 - $29