What are the responsibilities and job description for the Resident Services Associate position at El Castillo Retirement Residences?
Company Overview
El Castillo is a premier retirement community offering a luxurious living environment with options for independent living, assisted living, and memory care. Located in downtown, we are dedicated to providing residents with a secure, engaging, and supportive atmosphere that promotes independence and well-being.
As a Resident Services Associate, you will play a vital role in creating a welcoming and responsive environment where residents feel connected, informed, and valued. Through daily interactions and service-oriented support, the Resident Associate helps advance the community's commitment to resident well-being and the Seven Dimensions of Wellness.
Some of the Responsibilities include, but are not limited to:
El Castillo is a premier retirement community offering a luxurious living environment with options for independent living, assisted living, and memory care. Located in downtown, we are dedicated to providing residents with a secure, engaging, and supportive atmosphere that promotes independence and well-being.
As a Resident Services Associate, you will play a vital role in creating a welcoming and responsive environment where residents feel connected, informed, and valued. Through daily interactions and service-oriented support, the Resident Associate helps advance the community's commitment to resident well-being and the Seven Dimensions of Wellness.
Some of the Responsibilities include, but are not limited to:
Greeting and welcoming residents, guests, and visitors.
Answering and directing telephone calls.
Responding to resident requests and connecting individuals with appropriate resources and departments.
Coordinating work orders and guest apartment reservations, including timely and professional follow-up with residents to provide updates, confirm completion, and ensure satisfaction with services provided.
Receiving, sorting, and distributing mail and packages.
Assisting with community communications, flyers, newsletters, forms, and other administrative materials.
Supporting a welcoming community atmosphere through office organization, holiday decorating, and other resident-focused initiatives.
Provide Resident Transportation Services
Safely transport residents to medical appointments, community outings, and shopping destinations.
Provide reliable transportation for resident outings using community vehicles, including a 14-passenger van, helping residents maintain independence, connection, and engagement within the greater community.
Assist residents with groceries, packages, mobility devices, and wheelchair loading and unloading while maintaining resident dignity, comfort, and safety.
Day travel around Santa Fe and within an hour distance from Santa Fe.
Join us as a Resident Services Associate to make a meaningful difference every day! Your energy and dedication will help create a vibrant community where seniors thrive. We are committed to supporting your professional growth while ensuring you feel valued as part of our team.
Benefits:
403(b)
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Retirement plan
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Hospitality: 3 years (Required)
front desk: 3 years (Required)
working with seniors: 3 years (Required)
driving guests/residents: 3 years (Required)
License/Certification:
Driver's License (Required)
Ability to Commute:
Santa Fe, NM 87501 (Required)
Work Location: In person
Responding to resident requests and connecting individuals with appropriate resources and departments.
Coordinating work orders and guest apartment reservations, including timely and professional follow-up with residents to provide updates, confirm completion, and ensure satisfaction with services provided.
Receiving, sorting, and distributing mail and packages.
Assisting with community communications, flyers, newsletters, forms, and other administrative materials.
Supporting a welcoming community atmosphere through office organization, holiday decorating, and other resident-focused initiatives.
Provide Resident Transportation Services
Safely transport residents to medical appointments, community outings, and shopping destinations.
Provide reliable transportation for resident outings using community vehicles, including a 14-passenger van, helping residents maintain independence, connection, and engagement within the greater community.
Assist residents with groceries, packages, mobility devices, and wheelchair loading and unloading while maintaining resident dignity, comfort, and safety.
Day travel around Santa Fe and within an hour distance from Santa Fe.
Join us as a Resident Services Associate to make a meaningful difference every day! Your energy and dedication will help create a vibrant community where seniors thrive. We are committed to supporting your professional growth while ensuring you feel valued as part of our team.
Benefits:
403(b)
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Retirement plan
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Hospitality: 3 years (Required)
front desk: 3 years (Required)
working with seniors: 3 years (Required)
driving guests/residents: 3 years (Required)
License/Certification:
Driver's License (Required)
Ability to Commute:
Santa Fe, NM 87501 (Required)
Work Location: In person