What are the responsibilities and job description for the Key Holder position at El Car Wash Rockledge, LLC?
What you’ll be doing:
- Open or close the car wash facility according to established procedures, ensuring security and readiness for operation.
- Conduct daily facility inspections to ensure cleanliness, safety, and proper functioning of equipment.
- Learn to provide hands-on mechanical support and basic troubleshooting for car wash equipment to ensure quick resolution of issues.
- Deliver exceptional customer service, addressing any inquiries, complaints, or issues in a professional and courteous manner.
- Ensure that all customers receive a high-quality experience, including managing customer flow and addressing any service-related concerns.
- Provide feedback and recommendations to the management team on operational improvements and staff performance.
- Assist in the implementation of new procedures or services to enhance customer satisfaction and operational efficiency.
- Communicate effectively with staff and customers about downtime situations and expected resolution times.
- Collaborate with the Site Manager to assess and address the root causes of downtime and implement corrective actions.
- Continuously learn new skills from the Assistant Site Manager and Site Manager to enhance performance
What you’ll bring to the team:
- High school diploma or equivalent; additional education or training in management or customer service is a plus.
- Desire to develop leadership skills with the ability to manage and motivate a team.
- Strong customer service skills and the ability to handle difficult situations with professionalism.
- Basic mechanical skills and understanding of car wash equipment maintenance and troubleshooting.
- Commitment to enforcing safety protocols.
- Proven reliability and dependability to cover shifts as needed.
- Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
- Basic computer skills and familiarity with point-of-sale systems.
El Car Wash Benefits:
- Full Comprehensive Benefits
- 401K Retirement Savings Plan with a 4% Match! FREE Money!!
- On-the-Job Training and Career GROWTH
- Pet Insurance
- Work-Life Balance
- Mental Health Days
- Paid Time Off
- Paternity Leave
- Tuition Reimbursement
- Neurodivergent Hiring Program
- FREE Car Washes!
A little about us:
El Car Wash, one of South Florida’s fastest-growing companies, is expanding into Michigan and looking for new team members. We offer a flexible career with above-industry-average income and excellent potential for long-term growth. Founded in 2011 and based in Miami, El Car Wash is the leading express car wash operator in Florida, with over 40 active locations and plans for more than 40 additional sites by 2026. We are proud to be the Official Car Wash of the Florida Panthers, and partners with the University of Central Florida Athletics, Baptist Health, AdventHealth, and many other local organizations. In Michigan, we are the Official Car Wash of the Detroit Lions and collaborate with various groups across our markets. Our unlimited wash program, high-quality products, exceptional customer service, and eco-friendly approach have made us the top car wash company in Florida, and soon, Michigan.