Front Desk Patient and Insurance Coordinator

Job Summary
We are seeking a dynamic and detail-oriented Front Desk Patient and Insurance Coordinator to join our dental care team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing patient intake, appointment scheduling, and insurance verification. Your expertise in dental administrative support and familiarity with electronic health record (EHR) systems will ensure smooth dental office operations. This position offers an exciting opportunity to contribute to patient care coordination, streamline office workflows, and support the overall success of our dental practice.

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and guiding them through check-in procedures
• Verify insurance coverage and eligibility
• Collect and update patient information accurately in EHR systems
• Review documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and dental coding standards
• Schedule appointments efficiently using dental scheduling software while managing multi-line phone systems with professionalism and courtesy
• Process insurance claims and follow up on unpaid or denied claims to optimize collections
• Maintain organized dental records and ensure confidentiality in accordance with health information management protocols
• Assist with billing procedures related to Medicare, Medicaid, and other insurance providers while supporting dental billing processes
• Support clinic operations by performing clerical tasks such as filing, data entry (including 10 key typing), and managing office supplies

Requirements

• Proven experience in dental office management or dental care administrative support within a clinical setting
• Strong knowledge of EMR/EHR systems
• Familiarity with dental terminology, ADA codes, coding standards, and insurance verification processes
• Excellent phone etiquette with the ability to handle multi-line phone systems efficiently
• Bilingual skills are highly desirable to serve diverse patient populations effectively
• Proficiency in Microsoft Office Suite (Word, Excel) along with strong typing skills (including 10 key typing)
• Knowledge of HIPAA regulations to ensure patient privacy and data security at all times
• Ability to manage multiple priorities while maintaining attention to detail
• Exceptional customer service skills combined with professional appearance and demeanor

Join our team today! Bring your enthusiasm and commitment to excellent patient service. We value dedicated professionals who thrive on teamwork and are eager to make a meaningful difference in patients’ lives through efficient operations.

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Salary : $24 - $28