Onsite Resident Manager – Self Storage Facility

Please do not call or visit the facility; only online applications will be reviewed.

Job Summary
We are seeking a reliable, detail-oriented Onsite Resident Manager to oversee the daily operations of or self-storage facility. This position requires the selected candidate to live onsite as part of their compensation package and actively manage the property, ensuring operational efficiency, customer satisfaction, and full compliance with applicable laws governing self-storage facilities.

The ideal candidate is organized, responsive, and capable of handling both administrative responsibilities and hands-on property oversight.

Key Responsibilities

Daily Operations

• Conduct regular walkthroughs of the property to ensure cleanliness, safety, and proper facility conditions
• Monitor security of the premises, including gate access, unit locks, and overall site activity
• Identify and report maintenance issues promptly; coordinate repairs as needed

Customer Service & Leasing

• Serve as the primary point of contact for tenants and prospective customers
• Process new rentals, transfers, and move-outs
• Maintain accurate tenant records and lease documentation
• Handle customer inquiries, concerns, and conflict resolution professionally

Rent Collection & Financial Duties

• Collect rent payments and apply them accurately within the system
• Follow up on delinquent accounts in a timely and consistent manner
• Issue notices and coordinate lien/auction processes when applicable
• Maintain daily financial records and prepare reports as required

Compliance & Legal Oversight

• Ensure all operations comply with California self-storage laws and applicable sections of the Business and Professions Code
• Follow proper procedures for lien sales, notices, and tenant communications
• Maintain organized documentation to support compliance and audits
• Maintain up-to-date knowledge of regulatory requirements affecting storage operations

Administrative Responsibilities

• Maintain organized records, logs, and reports
• Track occupancy, revenue, and delinquency
• Provide regular updates to corporate management on property performance

Compensation & Housing Details

• Hourly Pay: $23 per hour, based on experience
• Onsite Housing: Manager is required to reside in a designated unit/apartment located on the property. Housing will be provided within 90 days.
• Housing Benefit: Provided as part of the compensation package at no rent (to be outlined in employment agreement)
• Utilities: Included
• Incentives: Eligibility for performance-based bonuses tied to occupancy, collections, and operational performance

Qualifications

• Previous experience in property management, self-storage, or related field preferred
• Strong organizational and time management skills
• Ability to enforce policies consistently and professionally
• Experience with rent collection, delinquency management, and customer service
• Basic computer proficiency (email, property management software, data entry)
• Ability to live onsite and respond to property needs as required

Required Attributes

• Reliable, accountable, responsive and with strong follow-through
• Professional communication skills (written and verbal)
• Comfortable working independently with minimal supervision
• Detail-oriented with a strong understanding of compliance and procedures

Physical Requirements

• Ability to walk the property daily and perform routine inspections
• Ability to lift up to 50lbs as needed

Additional Information

This is a hands-on, onsite role that requires a high level of responsibility and responsiveness. The onsite manager plays a critical role in maintaining the facility’s condition, enforcing policies, and ensuring smooth day-to-day operations.

Please do not call or visit the facility; only online applications will be reviewed.

Pay: $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Self-Storage Management: 1 year (Required)
• Property management: 2 years (Preferred)

Work Location: In person

Salary : $23