What are the responsibilities and job description for the Retail Rate Coordinator position at ektello?
Title: Retail Rate Coordinator
Client: American Automotive Company
Duration: 12-month contract with HIGH chance for extension or become permanent.
Location: Warren, MI (Hybrid, Tuesday-Thursday onsite and Monday & Friday remote)
Pay: $20-23/hr W2 Benefits/PTO
About The Role
This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests. This role is responsible for communicating with dealers, monitoring responses, tracking open items, and ensuring follow-up activities are completed on time.
The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and able to communicate clearly and professionally with dealership personnel and internal stakeholders through email.
What You’ll Do
Client: American Automotive Company
Duration: 12-month contract with HIGH chance for extension or become permanent.
Location: Warren, MI (Hybrid, Tuesday-Thursday onsite and Monday & Friday remote)
Pay: $20-23/hr W2 Benefits/PTO
About The Role
This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests. This role is responsible for communicating with dealers, monitoring responses, tracking open items, and ensuring follow-up activities are completed on time.
The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and able to communicate clearly and professionally with dealership personnel and internal stakeholders through email.
What You’ll Do
- Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
- Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
- Monitor incoming dealer responses and identify requests that require additional information or follow-up.
- Follow up with dealers when responses are incomplete, overdue, or require clarification.
- Maintain accurate and up-to-date documentation for each request and verification activity.
- Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
- Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
- Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
- Follow established procedures, communication standards, and data-handling requirements.
- Support continuous improvement of request-tracking and dealer follow-up processes.
- Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.
- Strong written and verbal communication skills.
- Excellent organization and attention to detail.
- Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.
- Comfortable communicating professionally with external contacts, including dealership personnel.
- Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
- Ability to work independently, prioritize daily activities, and escalate issues appropriately.
- Ability to maintain accurate records and handle business information with discretion.
- Experience in automotive, dealership operations, warranty, customer service, compliance, or a related business process.
- Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.
- Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
- Associate degree or equivalent business experience.
Salary : $20 - $23