Email Marketing Specialist, Account Executive

DETAILS

• 6-month W2 contract with HIGH chance to extend
• 40-hours a week
• M-Th Onsite, Fridays remote
• Benefit Options Included
  
  

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees.

This position will work on-site in Miami, Florida

Position Summary

In this position, you will oversee the overall Pre-Cruise Guest Experience, inclusive of the communication of revenue-generating Onboard Revenue and Ashore Products, as well as critical non-revenue, need-to-know information for guests ahead of their voyage.

Under the direction of the Manager, Pre-Cruise Marketing, you will work closely with CRM, Creative Services, Onboard Marketing, Expeditions, Shore Excursions, Onboard Revenue, and more to develop Email, Direct Mail, and other One-to-One marketing campaigns targeted to guests ahead of their voyage.

Essential Duties And Responsibilities

• Partners with Creative Services and CRM team to brief new consumer email campaigns as a part of the pre-cruise guest journey.
• Works closely with Digital and IT to support creative needs of Operational and Transaction pre-cruise communication, ensuring continuity across the full guest journey.
• Briefs, QAs, and reports on Ad-hoc and Automated Pre-Cruise emails.
• Develops detailed timelines and documentation to ensure all stakeholders are aware of go-live dates of project and enhancements.
• Tracks the progress with the Creative Project Management team and CRM team to ensure that deadlines and approval milestones are met.
• Ensures the accuracy of all pre-cruise communication by being up to date on all pre-cruise product details by destination and voyage type.
• Organizes related strategic documents and campaign assets in a shared drive.
• Facilitates the development of presentations to executive leaders.

Qualifications, Knowledge and Skills:

• Familiar with Email Service Providers such as Salesforce/ExactTarget, CheetahMail, etc.) Bachelor’s degree in marketing, Advertising, or related field experience.
• Minimum of 2-3 years’ experience working in marketing, communications, or guest-centric role.
• Self-starter with excellent written and verbal communication skills.
• Strong organizational and presentation skills.
• Detailed oriented.
• Ability to multi-task and be flexible in a fast-paced environment.
• Proficient in Microsoft Office

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.