What are the responsibilities and job description for the Customer Service position at EKK Eagle America, Inc.?
Description
General Position Summary:
EKK Eagle America, Inc. is seeking a motivated and driven individual to join our team as a Customer Service Representative. This role is ideal for someone with a strong desire to grow professionally in a fast-paced, expanding organization.
The position is based in Selma, TX and supports our Semiconductor Division. The successful candidate will report directly to the Customer Service/Logistics Manager and play a key role in delivering exceptional service to our customers.
This is a full-time, in-office position, with one remote workday per week. We offer a competitive comprehensive benefits package, and a 401(k) plan with company match.
The salary range is for this position is $47,352 – $57,874.
Requirements
Essential Job Functions:
General Position Summary:
EKK Eagle America, Inc. is seeking a motivated and driven individual to join our team as a Customer Service Representative. This role is ideal for someone with a strong desire to grow professionally in a fast-paced, expanding organization.
The position is based in Selma, TX and supports our Semiconductor Division. The successful candidate will report directly to the Customer Service/Logistics Manager and play a key role in delivering exceptional service to our customers.
This is a full-time, in-office position, with one remote workday per week. We offer a competitive comprehensive benefits package, and a 401(k) plan with company match.
The salary range is for this position is $47,352 – $57,874.
Requirements
Essential Job Functions:
- Develop strong customer relationships with both External and Internal Customers.
- Liaise with sales and office functions to serve the customer efficiently.
- Accurately handle the process of all submitted customer POs via email, customer portals (including entering orders, releasing order to our factories, monitoring shipment status, invoicing, and troubleshooting any issues.
- Manage high quantity of account(s) and respond to customer inquiries.
- Update customer need dates as required on a timely basis.
- Coordinate with other business functions as necessary to ensure the customer receives the best service possible.
- Work cross-functionally with Purchasing, Factory, Warehouse, and Quality teams to address customer issues, troubleshooting concerns, and provide timely responses. Perform other related duties as assigned or requested.
- Provide weekly reports for the sales team.
- Strong sense of urgency and responsiveness to our customers.
- Flexibility to work in more than one-time zone globally is required.
- Experience with SAP and QuickBooks is highly desirable.
- A positive, upbeat, pleasant attitude is necessary for this role.
- Familiarity with Consignment Accounts – including WIP platform.
- 2 years of previous Customer Service experience with preference in the Semiconductor Industry.
- Excellent verbal and written communication skills.
- Proficient in contract management when reviewing and taking customer orders.
- High attention to detail and strong work ethic.
- Previous experience with Microsoft Outlook and Office Applications.
- Excellent time management and organizational skills.
- Strong analytical, problem solving and process improvement skills.
- Ability to function independently and multi-task.
- Must enjoy working in a team environment.
- A “can-do” attitude.
- High school diploma or GED
- Valid driver's license
Salary : $47,352 - $57,874