What are the responsibilities and job description for the Executive IT Support Specialist (VIP Support) position at eJAmerica?
Key Responsibilities1. Executive & VIP SupportProvide dedicated, priority technical assistance to C‐suite, senior management, and VIP users.Offer in‐person, on‐site, or remote support with minimal disruption to business activities.Manage technology setups for board meetings, reviews, leadership summits, investor sessions, and client meetings.2. Device & Workspace ManagementHandle end‐to‐end device lifecycle, including provisioning, configuration, upgrades, and replacements.Support laptops, desktops, mobile devices (iOS/Android), tablets, AV equipment, peripherals, and collaboration tools.Ensure devices remain secure, optimized, and compliant with organizational standards.3. Proactive Monitoring & Issue ResolutionMonitor VIP endpoints for performance, health, patching, and compliance.Identify and mitigate issues before they impact executives.Maintain rapid SLA response times with first‐class service quality.4. Meeting & AV SupportProvide pre‐meeting checks, live support, and troubleshooting for:Teams/Zoom/Webex meetingsHybrid/VC room setupsProjectors, smart boards, microphones, and conference systemsEnsure all meetings start on time with flawless execution.Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
Salary : $70,000 - $75,000