What are the responsibilities and job description for the EUC Hands and Feet Support position at eJAmerica?
Job Description
Job Description EUC H&F Engineer
- 3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support)
- Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
- Good customer handling skills and prior experience in Concierge (VIP Users) support
- Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
- Basic troubleshooting of Conference devices/Projectors,/Meeting room facilitation.
- SCCM client end installation & troubleshooting knowledge
- Basic knowledge of Networking and Active Directory
- Must have right attitude and customer centric approach.
- Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
- 100% onsite - Working from our client's office
- 6-month contract with a possible 1-year extension