What are the responsibilities and job description for the Data Center Operations Technician position at eJAmerica?
Datacenter Operations Technician – Join Our Dynamic Tech Team!
Are you someone who enjoys working hands-on with servers, cables, and network gear in a fast-paced environment? We are looking for a Datacenter Operations Technician with solid experience to join our 24x7 infrastructure operations team. You will play a key role in keeping our Datacenter humming smoothly—from racking and cabling to troubleshooting and vendor coordination.
This role is for someone who has prior hands-on experience in an Enterprise Datacenter environment and enjoys being on the front lines of technology operations.
What You'll Be Doing
Day-to-Day Operations
- Install and set up of servers, switches, routers, and other hardware devices.
- Perform cable patching and labelling activities as per the Datacenter standards.
- Keep detailed records of tasks in the ticketing system and inventory system.
- Configure basic network interfaces (e.g., KVM, DRAC/ILO).
Troubleshooting & Support
- Resolve network-related issues and perform cable swaps (Ethernet/Fiber).
- Check device power and LED alarm indicators and perform troubleshooting activities.
- Troubleshooting of copper and fiber optic cabling infrastructure.
- Execute reboots and perform initial diagnostics as per the defined process/procedures.
- Support incident and problem management as part of a global 24x7 support team.
Racking, Inventory & Vendor Handling
- Rack/de-rack hardware and handle decommissioning tasks.
- Maintain accurate inventory of cables (MM, SM, copper).
- Escort and coordinate with external vendors as needed.
What You Bring
- 2 years of hands-on experience in enterprise Datacenter operations or support role.
- Working knowledge of servers, switches, routers, and structured cabling.
- Strong troubleshooting and problem-solving skills.
- Effective communication skills and ability to work effectively with internal teams and external vendors.
- Comfortable working in night and rotational shifts.
- Certifications (e.g., CompTIA, Cisco, or other IT infrastructure) are a plus.
Why Join Us?
- Be part of a collaborative and supportive tech team.
- Exposure to enterprise-level infrastructure and global operations.
- Opportunities to grow into lead roles or cross-train in advanced areas like network architecture.
Location: [Twinsburg, OH]
Schedule: 24x7 Shifts
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $23.86 - $28.74 per hour
Work Location: In person
Salary : $24 - $29