Customer Service Specialist

About Eisco Scientific | ENALAS Group

At ENALAS, we exist to make a difference—with our products, our people, and our purpose. As the parent company of Eisco Scientific, a global leader in scientific manufacturing and education, we’re passionate about science, service, and supporting our partners. From classrooms to laboratories and beyond, we help fuel curiosity, creativity, and discovery every single day.

The Role:

We’re looking for a warm, energetic, and highly organized Customer Service Specialist to be the friendly front line for Eisco Scientific.

This is a hands-on, high-volume role. Your day is spent answering phones, working the customer service inbox and chat queue, entering orders, and handling returns and refunds. The mission is simple: take great care of customers, quickly. If you love talking to people, stay calm when it gets busy, and take pride in clearing a queue, you’ll thrive here.

Key Responsibilities:

Customer Communication

• Answer inbound phone calls and provide friendly, real-time support
• Manage the customer service inbox and chat queue, responding promptly and professionally
• Respond to customer emails with warmth and speed
• Keep a clean queue—aim for zero unread or unresolved messages across phone, email, and chat
• Follow up on overnight and weekend inquiries first thing each business day
• Keep customers informed on order status, product questions, replacements, and resolutions

Order Management

• Enter customer orders accurately and quickly
• Process order cancellations, edits, and special requests in coordination with operations
• Create replacement orders when products are damaged, missing, or shipped incorrectly
• Document breakage and mis-ships and hand them off to operations for resolution
• Coordinate with warehouse, purchasing, and manufacturer partners to resolve order issues

Returns & Refunds

• Process customer return requests and issue return authorizations accurately
• Issue refunds promptly and correctly
• Flag recurring return issues to your team lead

Required Skills & Experience:

• Exceptional written and verbal communication—clear, professional, warm, and customer-first
• 2–4 years in customer service, client support, or a related customer-facing role
• Solid computer skills—comfortable juggling multiple tabs and tools at once without hand-holding
• Strong organization—you can keep many open requests moving without dropping any
• Detail oriented with the ability to balance completeness and accuracy of work with speed of work
• Comfortable in a fast-paced environment where priorities shift
• Reliable, takes ownership, and follows through
• Works well across teams to get customer issues resolved

What Makes Someone Great in This Role:

We can teach the systems. These are the things we can’t:

• An extrovert who genuinely enjoys talking to people all day
• A ray of sunshine—positive energy that customers and coworkers can feel
• Easy to talk to
• Easy to work with
• The kind of person whose smile you can hear over the phone

Preferred Qualifications:

• ERP system experience such as Acumatica, NetSuite, SAP or similar platforms
• Experience supporting science, lab, or technical products

Working Conditions:

• Fast-paced entrepreneurial environment; no two days are exactly alike
• Standard office environment with occasional light lifting (up to 25 lbs)
• Diversified work assignments; new situations arise regularly and require judgment to resolve
• Frequent volume and deadlines are a routine part of this role—not an exception
• Working hours Monday–Friday days only; may require occasional extended hours based on the needs of the business

Eisco LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need.

Disclaimer, Approval, Signature

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the role.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program

Application Question(s):

• How do you make sure customers feel heard and helped, even when you can’t give them exactly what they want?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person

Salary : $22 - $25