Strategic Account Specialist

About Us:

EIS is a leading North American distributor of process materials, production supplies, specialty wire and

cable, and value-added fabricated parts for the electrical OEM, motor repair and assembly markets.

Our culture is highly innovative, collaborative, and focused on building and maintaining relationships that

allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team

members unique and develop each other’s skillsets so that together we can be stronger than the sum of

our parts.

Summary:

The Strategic Account Specialist (STAS) is responsible for providing the Outside Sales team with customer support. The STAS is responsible for maintaining product and market knowledge in order to offer and provide solutions and additional sales to their account base. This position must be able to proficiently perform all customer service duties and responsibilities associated with their varied customers. This is a salaried, bonus-eligible position.

Essential Duties, Responsibilities, and Accountabilities

(Include the following; however, other duties may apply.)

HR & Site Support

· Responsible for assisting driving sales across varied accounts, product lines, and markets.

· Identify, qualify, organize, and execute effective sales strategies that maintain the existing base of business and support the close of competitive and revenue growth opportunities

· Serves as a Subject Matter Expert (SME) for Sales Support Specialist

· Reviews the accuracy of client documents and ensures documents reflect the details specified by the requester in Sugar CRM

· Probe, develop, and close all related products sales inquiries/lead with existing customers within assigned geographic territory

· Assists with all account inquiries as directed by Outside Sales Representative or Manager

· Coordinate and collaborate with regionally aligned field sales team to drive incremental RMS revenue and achieve target sales goals

· Generate reports from Sugar CRM, and other tools and software as directed by Supervisor and/or Manager

· Submits weekly reports as directed by the Manager

· Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows through as promised

· Proactive attitude in identifying customer concerns and/or problems

Work Environment:

· This position requires hybrid availability, with direct reporting to the nearest location, at least three days per week.

· Must be able to attend key meetings on-site and maintain visibility across supported locations.

Supervisory Responsibilities: This role does not have direct supervisory responsibilities.

Qualifications: To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· High School Diploma or GED required

· Associate or bachelor's degree in related business or sales discipline preferred

· Knowledge, experience and/or training in data entry, office equipment and general sales

procedures required

· 2 years of proven sales and support experience

· Ability to effectively use computer software and technology as required, including a Customer Relationship Management (CRM) platform

· Effective verbal and written communication skills

· Ability to learn new equipment and required processes in a fast-paced environment

· Ability to effectively multi-task

Reasoning Ability: Strong reasoning and critical thinking skills are required. The role requires attention to detail and the ability to balance multiple priorities effectively.