Credit and Collections Rep

JOB DESCRIPTION

Provide financial, clerical and administrative services to ensure efficient, timely and accurate payment for assigned accounts. This includes collection activities, account reconciliations, researching and resolving discrepancies and working internal and external customers for accounts assigned. In addition, this position will complete training of AR Collection Analysts to ensure day-to-day execution of processes, procedures, documentation and requirements to meet department and company goals. To be successful the candidate needs to be experienced in accounts receivable, researching and resolving discrepancies, working with internal/external customers, and the ability and managing escalated matters to secure resolution.

DUTIES & RESPONSIBILITIES

· Heavy collection activity via phone and email to meet department metrics.

· Achieving and maintaining DSO measures as required by management.

· Generate and send out invoices and customer statements as required.

· Perform complex customer account reconciliations

· Monitor customer account details for non-payments, delayed payments and other irregularities

· Research and resolve complex payment discrepancies and customer inquiries

· Maintain accounts receivable customer files and records

· Complete month-end, quarter-end and end of year reporting requirements and close process

· Complete reporting requirements as directed by management

· Assist in direction, training and development of the AR staff by being proactive to achieve overall goals

· Document, maintain and execute process and procedure documentation and department requirements

· Perform support for audit requests as directed by management

· Other tasks as directed by management

SKILLS

· Accuracy and detail-oriented

· Good verbal and written communication skills

· Strong organization, problem solving and analysis

· Proactive, innovative and adaptable

· Strong sense of urgency

· Proficient in Microsoft excel, including pivot tables and v-lookup

Education and Experience:

· High School Diploma or equivalent

· 3 years of experience in Account Receivable with training experience

· SAP, Epicor, Sage or equivalent ERP experience preferred.