Product Solutions Expert - Agentic AI Product Support Team

About The Team

The Product Solutions Expert team is a dynamic group of professionals dedicated to delivering exceptional value to our customers. The team's primary focus is on managing enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions. With its high-profile nature, exposure to top leadership, and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market.

The Role

As a Product Solutions Expert, you will independently own the end-to-end technical delivery for a portfolio of enterprise accounts. You bring 5–8 years of relevant experience, operate with minimal oversight, and actively contribute to team best practices and the development of junior team members. This is not an entry-level implementation role — you are expected to drive outcomes, proactively surface risk, and bring technical depth and customer instinct in equal measure.

Technical Delivery & Integration

• Own end-to-end solution delivery for assigned enterprise accounts, from scoping and design through deployment and sign-off.
• Independently scope, design, and lead complex multi-system integration projects using Python, SQL, and AWS with minimal oversight.
• Architect innovative AI integrations between Eightfold and third-party systems, applying established patterns and developing new ones as needed.
• Design and implement ETL pipelines and API integrations; perform data validation, transformation, and ingestion for implementations.
• Define acceptance criteria, conduct acceptance testing, and drive sign-off with customer stakeholders.
• Configure and customize solutions, products, and processes to achieve the best outcomes for each customer's unique environment.
• Conduct and maintain comprehensive technical documentation for both customer and internal use.
  
  

Customer Engagement & Advisory

• Serve as a trusted senior advisor to clients, providing in-depth knowledge of Eightfold solutions and evaluating customer business processes.
• Lead customer presentations, training sessions, and executive-level workshops with confidence and technical credibility.
• Proactively identify expansion opportunities and flag risk signals within your customer portfolio; escalate and resolve critical issues independently.
• Collaborate closely with Project Managers, Functional Consultants, and Partners to align on delivery and customer outcomes.
• Monitor and drive customer satisfaction (CSAT/NPS) by surfacing feedback to relevant internal stakeholders.
  
  

Team Development & Knowledge Sharing

• Mentor Level 1 team members on technical delivery approaches, customer engagement best practices, and integration patterns.
• Contribute to and maintain internal solution playbooks, documenting key learnings for team-wide course correction and future reference.
• Lead technical teams through delivery projects and provide hands-on delivery guidance on escalations and complex issues.
• Assist in developing and refining internal support tools, processes, and Salesforce workflows to improve team efficiency.
  
  

Required Qualifications

• 5–8 years of experience in technical, customer-facing roles involving SQL, Python, API Development, systems integration, and AWS.
• Demonstrated ability to independently design, build, and debug complex API integrations in production environments.
• Hands-on experience with ETL process design and implementation using Python, JSON, and XML.
• Proven track record of owning customer relationships and resolving critical escalations with minimal management oversight.
• Strong ability to communicate technical concepts clearly — including executive presentations, negotiation, and persuasive storytelling.
• Strong analytical skills with an action-oriented, outcome-focused approach.
• Proficiency with relational databases and SQL; working knowledge of backend server APIs and web application architecture.
  
  

Preferred Qualifications

• Experience with enterprise HR tech ecosystems such as ATS, HRIS, or talent management platforms.
• Familiarity with applicant tracking systems, human resources, recruiting, or employer branding.
• Experience working in a B2B or SaaS-based enterprise environment.
• Prior experience contributing to internal playbooks, team documentation, or mentoring junior colleagues.
• Familiarity with Salesforce or similar CRM/support tooling.
  
  

Pay Transparency. Please note this role is categorized as hybrid in Santa Clara, CA Base pay is only one piece of our total compensation package as this role is eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zones determined by location. SF Bay Area, CA is in Zone A.

Base annual salary range in Zone A: $129,750 to $173,000 USD 10% annual discretionary bonus preIPO equity (stock options).

Hybrid Work. At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.

Employees based near our Santa Clara office are expected to work from the HQ office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.