Head of Growth Execution & Governance

HEAD OF GROWTH EXECUTION & GOVERNANCE

About Eightfold AI

Eightfold AI is the category-defining Talent Intelligence platform, helping the world's largest enterprises hire, develop, and retain their workforce through AI. As we lead the next chapter — the agentic workforce — the Growth organization needs an operating system that makes its rhythm predictable, its accountability visible, and its customer relationships world-class. That is what this role builds.

The Opportunity

This is the operating governance role for the Growth organization. You will own the rhythms, governance, and high-touch customer programs that make Growth feel like a single, predictable machine — from OKR cadence to strategic account governance to the customer-facing events (CAB, Cultivate, reference programs) that define how Eightfold shows up for its most important customers. You will report directly to the Chief Growth Officer and work shoulder-to-shoulder with the leaders of every Growth pillar.

Mandate

Build and run the operating system of the Growth organization. Own the rhythm, the governance, and the customer-facing programs that make Growth predictable, accountable, and world-class.

Scope of Coverage

• Growth Operations / OKRs — the cadence, dashboards, and operating rhythm of the Growth Org
• Strategic Account Governance — the executive sponsorship, escalation, and account review system for our most important customers in partnership with cross-functional teams
• Customer Cadence — CAB, Cultivate, reference programs, and the executive-customer programs that build the Eightfold customer community
  
  

Key Responsibilities

Build and Run the Growth Operating System

• Design and run the Growth Org's operating cadence — weekly business reviews, monthly business reviews, quarterly business reviews, annual planning
• Own the OKR system across the Growth Org — setting, tracking, mid-quarter health checks, and end-of-quarter reviews
• Build the dashboards and reporting that give the CGO and Growth leadership real-time visibility into the state of the business
• Drive accountability and follow-through on commitments — if it was promised, it gets tracked, and it gets reported
  
  

Own Strategic Account Governance

• Build and run the governance system for Eightfold's most strategic customer accounts — executive sponsorship assignments, escalation paths, and structured account review cadences
• Be the single owner of how Eightfold leadership engages with its most important customers — the rhythm, the rigor, and the follow-through
• Build the early-warning and rapid-response systems that catch strategic account issues before they become escalations
• Partner with the Customer Value, Adoption, and Growth pillars to make sure governance decisions translate into action inside the accounts
  
  

Own Customer Cadence and Executive Programs

• Own the customer cadence calendar for the Growth Org — Customer Advisory Board, Cultivate, executive briefings, reference programs, and the moments that define the Eightfold customer community
• Build and scale the Customer Advisory Board into a strategic input mechanism for product, GTM, and category strategy
• Run Cultivate as the flagship customer experience — partner with Marketing on the program and own the customer governance and curation side
• Build the reference program into a true revenue lever — a curated, well-managed asset that supports both new-business Sales and Customer Growth expansion motions
• Own the customer engagement programs that make Eightfold's customers feel seen, heard, and invested in
  
  

Be the Right Hand to the CGO

• Be the trusted operator behind the CGO — the person who makes sure decisions get made, commitments get kept, and the function runs on time
• Build the executive-level communications, board materials, and leadership-team artifacts that represent the Growth Org externally
• Drive special projects on behalf of the CGO — the cross-cutting initiatives that do not fit cleanly inside any one pillar
• Be a thought partner on org design, talent moves, and the cultural rhythms of the function
  
  

Build and Develop the Team

• Hire, structure, and lead a small, high-leverage team — growth operations, governance, and customer program leaders
• Set the bar for an operating function that earns its credibility through reliability, rigor, and follow-through
• Develop the next generation of operating leaders inside the function
  
  

Required Experience And Qualifications

• 10 years of enterprise SaaS experience, with at least 5 years in revenue operations, chief of staff, business operations, or customer programs roles — ideally inside a high-growth Growth or Customer organization
• Proven track record of building or running an operating cadence and OKR system at scale across a multi-pillar revenue or customer function
• Demonstrated experience designing and running strategic account governance, executive sponsorship programs, or comparable customer-leadership engagement systems
• Experience owning customer-facing programs at scale — Customer Advisory Boards, executive customer events, reference programs, or equivalent
• Strong operating instincts — you make functions predictable, you make commitments visible, and you make follow-through cultural
• Cross-functional credibility — you have worked closely with Sales, Customer Success, Marketing, and executive leadership, and earned trust across all of them
• Executive presence to operate as a peer to functional leaders and represent the CGO in internal and external forums
• Outstanding written communication — you build the board decks, the customer briefings, and the leadership artifacts that travel on behalf of the function
• Strong analytical rigor — you build dashboards that drive decisions, you reason from data, and you hold your team to the same standard
• Discretion and judgment — you are a trusted operator handling sensitive strategic, organizational, and customer information
• Bachelor's degree required; advanced degree or consulting/strategy background welcome
  
  

What We Believe

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not just a task. We want you to have ownership and pride in your work and see its positive impact on your colleagues, our customers, and the world. We are committed to providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses.