Quality Assurance Lead

Job Title: Quality Assurance Lead (Records Digitization & Project Operations)

Employment Type: Full-Time with benefits
Contract Status: Funded Federal Contract Awarded to Eigennet LLC
Work Mode: Fully Onsite (Monday through Friday)
Place of Performance: Washington, D.C. 20002
Work Authorization: Must be authorized to work in the United States.
Security Requirement: Candidates must successfully complete the federal government agency's background check and security clearance process, as required by the agency, prior to the commencement of work.

Position Overview

• Eigennet LLC is seeking a QA Lead to support a federal records digitization program. This role will be responsible for overseeing document scanning, quality assurance, indexing, records validation, compliance activities, project reporting, and deliverable management. The ideal candidate will be a hands-on professional who can lead day-to-day digitization operations while ensuring quality, compliance, and project objectives are consistently met.

Essential Duties and Responsibilities
Digitization & Quality Operations

• Lead and perform document scanning, image review, quality control (QC), indexing, and metadata validation activities.
• Ensure digitized records meet established quality standards and project requirements.
• Monitor production workflows and resolve quality issues through corrective actions.
• Maintain proper chain-of-custody and records tracking procedures.
• Conduct quality audits and reviews of scanned images, indexed records, and project deliverables.

Project Coordination & Reporting

• Support project planning, scheduling, staffing coordination, and operational oversight.
• Track project milestones, deliverables, and performance metrics.
• Prepare and maintain weekly status reports, production reports, training logs, quality reports, and corrective action documentation.
• Serve as a liaison between project teams and stakeholders to ensure smooth execution of project activities.

Compliance & Deliverables Management

• Support the development and maintenance of Quality Management Plans (QMP), Quality Assurance Protocols (QAP), and Standard Operating Procedures (SOPs).
• Ensure compliance with federal records management and digitization requirements.
• Coordinate required training activities and maintain associated records.
• Assist in the preparation and submission of contract deliverables, including:

o   Project Plans

o   Quality Management Plans

o   Training Logs

o   Chain-of-Custody Logs

o   Validation Reports

o   Corrective Action Plans

o   Equipment Testing Reports

o   Digitization Deliverables

Required Qualifications:

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 5 years of experience in document digitization, records management, document imaging, or scanning operations.
• Experience performing and overseeing:

o   Document Scanning

o   Quality Assurance (QA)

o   Quality Control (QC)

o   Records Indexing

o   Metadata Validation

• Experience preparing operational reports, logs, and project documentation.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience supporting Federal Government records digitization projects.
• Prior experience leading or supervising digitization, records management, or QA teams.
• Familiarity with NARA digitization guidance, records management practices, and chain-of-custody procedures.
• Project management experience is highly desirable.
• PMP (Project Management Professional) certification preferred.
• Lean Six Sigma, CRM, or other quality-related certifications are a plus.