What are the responsibilities and job description for the Customer Experience Coordinator position at Eide Automotive Group?
About The Position
Eide Ford Lincoln is looking for a friendly, dependable, and motivated Customer Experience Coordinator to join our team.
This is a customer facing position designed to give the right person a strong foundation in the automotive industry. The Customer Experience Coordinator will rotate through several important areas of the dealership during the first few months, including front desk reception, cashier responsibilities, service customer greeting, and new vehicle delivery support.
This is not just a front desk position. It is a training and growth opportunity for someone who wants to learn how a successful dealership operates. Many team members who have started in similar roles have grown into service advisor, management, administrative, sales support, and other key positions within the company.
What You’ll Do
Responsibilities may include:
Greet customers as they arrive at the dealership and help direct them to the right department
Welcome service customers and assist with the check in process
Answer and route incoming phone calls in a professional and helpful manner
Assist customers at the front desk
Process cashier transactions and customer payments
Support new vehicle deliveries by helping customers understand basic vehicle features
Help customers pair phones, set up FordPass, connect Bluetooth, and review vehicle technology
Provide a friendly, helpful experience before, during, and after the customer visit
Communicate with sales, service, finance, and management teams as needed
Learn dealership systems, processes, and customer service best practices
Help keep customer areas organized, clean, and professional
Assist with other administrative and customer support tasks as needed
Training and Growth
This position includes hands on training in multiple customer facing areas of the dealership. During the first few months, you will rotate through different responsibilities to learn how our departments work together and where your strengths fit best.
Areas of training may include:
Front desk and phone support
Cashier and payment processing
Service customer greeting
New vehicle delivery and technology setup
Customer communication and follow up
Dealership systems and daily processes
As you learn and grow, there will be opportunities for additional responsibilities, advancement, and more competitive pay. This role is a great starting point for someone interested in building a long term career in the automotive business.
What We’re Looking For
The ideal candidate will be:
Friendly, professional, and comfortable talking with customers
Reliable, organized, and willing to learn
Positive, team oriented, and customer focused
Comfortable using computers, phones, and basic technology
Patient when helping customers with vehicle features and phone setup
Able to handle multiple tasks in a busy environment
Open to learning different areas of the dealership
Interested in growing into a larger role over time
We will provide training for the right person.
What We Offer
Full time, long term opportunity
Opportunity for additional responsibilities and more competitive pay as skills develop
At Eide Ford Lincoln, the customer experience matters from the moment someone walks in the door to the moment they leave. The Customer Experience Coordinator plays an important role in helping customers feel welcomed, supported, and confident throughout their visit.
This is a great opportunity for someone who enjoys working with people, wants to learn different parts of the dealership, and is looking for a place to grow.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Eide Ford Lincoln is looking for a friendly, dependable, and motivated Customer Experience Coordinator to join our team.
This is a customer facing position designed to give the right person a strong foundation in the automotive industry. The Customer Experience Coordinator will rotate through several important areas of the dealership during the first few months, including front desk reception, cashier responsibilities, service customer greeting, and new vehicle delivery support.
This is not just a front desk position. It is a training and growth opportunity for someone who wants to learn how a successful dealership operates. Many team members who have started in similar roles have grown into service advisor, management, administrative, sales support, and other key positions within the company.
What You’ll Do
Responsibilities may include:
Greet customers as they arrive at the dealership and help direct them to the right department
Welcome service customers and assist with the check in process
Answer and route incoming phone calls in a professional and helpful manner
Assist customers at the front desk
Process cashier transactions and customer payments
Support new vehicle deliveries by helping customers understand basic vehicle features
Help customers pair phones, set up FordPass, connect Bluetooth, and review vehicle technology
Provide a friendly, helpful experience before, during, and after the customer visit
Communicate with sales, service, finance, and management teams as needed
Learn dealership systems, processes, and customer service best practices
Help keep customer areas organized, clean, and professional
Assist with other administrative and customer support tasks as needed
Training and Growth
This position includes hands on training in multiple customer facing areas of the dealership. During the first few months, you will rotate through different responsibilities to learn how our departments work together and where your strengths fit best.
Areas of training may include:
Front desk and phone support
Cashier and payment processing
Service customer greeting
New vehicle delivery and technology setup
Customer communication and follow up
Dealership systems and daily processes
As you learn and grow, there will be opportunities for additional responsibilities, advancement, and more competitive pay. This role is a great starting point for someone interested in building a long term career in the automotive business.
What We’re Looking For
The ideal candidate will be:
Friendly, professional, and comfortable talking with customers
Reliable, organized, and willing to learn
Positive, team oriented, and customer focused
Comfortable using computers, phones, and basic technology
Patient when helping customers with vehicle features and phone setup
Able to handle multiple tasks in a busy environment
Open to learning different areas of the dealership
Interested in growing into a larger role over time
We will provide training for the right person.
What We Offer
Full time, long term opportunity
- Paid Time Off
- 401(k) plan with immediate company match
Opportunity for additional responsibilities and more competitive pay as skills develop
- Voluntary Benefits and Fringe Benefits
- Every Sunday off
- Medical, Dental and Vision Insurance
At Eide Ford Lincoln, the customer experience matters from the moment someone walks in the door to the moment they leave. The Customer Experience Coordinator plays an important role in helping customers feel welcomed, supported, and confident throughout their visit.
This is a great opportunity for someone who enjoys working with people, wants to learn different parts of the dealership, and is looking for a place to grow.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $17