What are the responsibilities and job description for the Customer Service Representative position at EIC Solutions, Inc.?
About EIC Solutions
EIC Solutions designs and manufactures enclosure cooling systems that protect critical electronics in industrial, telecommunications, military, and commercial applications. Our customers rely on us to solve challenging thermal management problems and deliver reliable solutions for demanding environments.
As a growing company, we value initiative, accountability, continuous improvement, and practical problem-solving. We believe great employees are developed through experience, mentorship, and a commitment to continuous learning.
Position Overview
EIC Solutions is seeking a motivated, detail-oriented Customer Service Representative to support our customers and contribute to the efficient operation of our growing organization.
Key Responsibilities
Customer Service & Communication
- Serve as a point of contact for customer questions, requests, and follow-up.
- Respond to customer inquiries professionally and in a timely manner.
- Gather information from customers needed to support quotations, orders, and other requests.
- Coordinate with internal departments to obtain answers and provide accurate information to customers.
- Follow up on open customer requests and ensure issues are communicated through resolution.
- Maintain professional and positive relationships with customers.
Internal Coordination
- Communicate customer requirements and requests to Engineering, Operations, Administration, and other internal teams.
- Coordinate information between departments to help resolve customer questions and issues.
- Assist with production timeline and order status inquiries.
- Help ensure important customer information is communicated accurately and efficiently throughout the organization.
- Identify communication gaps or process issues and bring them to the attention of appropriate team members.
Administrative & Process Support
- Maintain accurate records in CRM and other company systems.
- Assist with documentation and organizational initiatives.
- Support efforts to improve internal processes, communication, and efficiency.
What We're Looking For
The ideal candidate is someone who enjoys helping people, solving problems, and learning new things.
Desired Skills & Attributes
- Strong attention to detail
- Excellent organizational and time-management skills
- Strong written and verbal communication skills
- Professional and customer-focused attitude
- Ability to follow established processes while recognizing opportunities for improvement
- Strong work ethic and personal accountability
- Team-oriented mindset
- Positive attitude and willingness to learn
- Ability to work effectively in a changing and growing environment
Preferred Qualifications
- Experience in customer service, administrative support, sales support, project coordination, or a related role
- Technical aptitude or interest in industrial products, manufacturing, engineering, or technology
- Experience with CRM software is a plus
Why Join EIC Solutions?
- Opportunity to work directly with customers and multiple departments across the organization
- Hands-on training and professional development
- Exposure to industrial, military, telecommunications, and commercial markets
- Direct impact within a growing organization
- Collaborative and supportive team environment
- Opportunity to develop technical, customer service, business, and communication skills
- Potential for increased responsibility and career growth based on performance and capability
Equal Opportunity Employer
EIC Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.