What are the responsibilities and job description for the Network Operations Analyst position at eHub Global Inc?
Job Title: Network Operations Analyst
Location: Syracuse, NY 13202
Mode : Contract (6 Months) – Onsite
Job responsibilities:
- Occasional on-demand travel, expenses will be reimbursed.
- Shift timings: Rotational
Shifts
3rd Shift - Sunday 10PM - Monday 9AM, Monday 10PM - Tuesday 9AM, Tuesday 10PM - Wednesday 9AM, Wednesday 10PM - Thursday 9AM
2nd Shift - Wednesday 1PM - 12AM, Thursday 1PM - 12AM, Friday 1PM - 12AM, Saturday 1PM - 12AM
2nd Shift - Sunday 1PM - 12AM, Monday 1PM - 12AM, Tuesday 1PM - 12AM, Wednesday 1PM - 12AM
Position Summary:
The NOC Analyst1 position is the first point of contact related to network health management. The person in this position is required to work in a team environment, under limited supervision and reports to the Network Manager. Due to the nature of environment 24x7 support business, the Analyst1 will be on site for network surveillance and event management.
Team provides communication, information, and resolution on all network related events to management and our internal customers. As the first point of event management; the NOC Analyst1’s goal is to provide an efficient and effective response to Network issues via triage, escalation, resolution, and follow-up.