Operations & Systems Manager

Operations & Systems Manager

Do you love building systems that help businesses scale?

We're looking for an Operations & Systems Manager to help us build the systems, processes, and foundation that will power the next stage of growth for our restaurant-focused accounting firm.

Part-time (~20 hours/week) with a clear path to full-time.

THE OPPORTUNITY

We're a Chicago-based modern, cloud-based accounting firm that works exclusively with independent restaurants and hospitality businesses. We've worked in restaurants ourselves, so we know what it's like to deal with long shifts, payroll headaches, staffing challenges, surprise equipment failures, and the constant pressure of running a profitable operation. That's why we're passionate about giving restaurant owners the financial clarity and operational support they need to succeed.

We're entering an exciting stage of growth, and with that growth comes an opportunity to build the business the right way.

Rather than patching processes together as we scale, we're investing in someone who loves creating systems that eliminate chaos, improve consistency, and help great people do their best work. If you enjoy solving operational problems, improving workflows, and using technology to make businesses run better, you'll have the freedom and support to make a real impact here.

You'll start part-time (approximately 20 hours per week) with a path to full-time as the firm grows. We're flexible on when those hours are worked. What matters most is responsiveness, ownership, and keeping projects moving—not punching a clock.

As we continue to scale, this role has the potential to evolve into a leadership position, whether that's leading people, owning strategic initiatives, or both. You'll have the opportunity to help shape not only our systems, but how the business grows in the years ahead.

Location

This is a fully remote position. While we welcome applicants from across the U.S., preference will be given to candidates located in the greater Chicago area, as we meet in person periodically for planning sessions, collaboration, and team-building.

WHAT YOU'LL DO

You'll partner directly with the CEO, Controller, and Client Success Manager to improve how the business operates, helping the team spend less time fighting fires and more time delivering an exceptional experience for our clients.

Build scalable workflows

·       Identify bottlenecks, improve processes, and implement practical solutions that help the team work more efficiently and consistently.

Lead AI & automation strategy

·       Evaluate emerging AI tools and automation opportunities, recommend practical solutions, and implement technology that reduces manual work, improves accuracy, and helps the firm scale smarter.

Own our technology ecosystem

Administer, troubleshoot, and optimize our cloud-based tech stack—including Restaurant365, QuickBooks, Financial Cents, LiveFlow, Zapier, and other cloud applications that power the firm.

Create systems that scale

·       Document, refine, and maintain clear SOPs so work is consistent, repeatable, and easy for the team to follow as we grow.

Keep projects moving

·       Coordinate internal initiatives, anticipate roadblocks, and ensure priorities stay on track without requiring constant oversight.

Champion continuous improvement

·       Challenge existing processes, bring fresh ideas, and continuously look for ways to simplify, automate, and improve how we operate.

Support exceptional client delivery

·       Help ensure client onboarding, payroll mapping, and restaurant-specific workflows run smoothly, efficiently, and consistently.

WHAT SUCCESS LOOKS LIKE (Year 1)

✓ Our operation runs on documented systems, not CEO intervention

✓ Leadership gets early warnings on bottlenecks—with practical solutions

✓ Workflows are streamlined, documented, and automated where it matters

✓ Our team has confidence in the tools & processes supporting their work

✓ We've scaled without sacrificing quality

WHAT YOU NEED TO SUCCEED

·       3-5 years of operations, workflow management, or project management experience in accounting or professional services (preferred, but strong ops experience elsewhere can work)

·       A systems mindset, you see inefficiency and think "how do we fix this?"

·       Proven ability to document, implement, and improve processes

·       Strong technology aptitude, comfortable learning & implementing cloud-based software

·       Exceptional organizational skills and the ability to juggle priorities without dropping the ball

·       The discipline to work independently in a fully remote environment

Bonus points:

·       Experience in public accounting

·       Familiarity with restaurant POS systems

·       Background in process & systems improvement

·       Experience serving restaurants or hospitality businesses

Most importantly: You enjoy solving operational problems. You're energized by building repeatable systems. You want to work closely with leadership and influence how a business grows.

WHY JOIN US

·       Build something real

·       Help create the operational foundation of a growing, niche firm

·       Influence from the start

·       Work directly with the CEO; your ideas shape how we grow

·       Growth path

·       Start part-time, transition to full-time leadership as we scale

·       Modern tech environment

·       Own the systems & automation strategy of a forward-thinking firm

·       Collaborative culture

·       Leadership team that values initiative, ideas, and continuous improvement

·       True remote flexibility

·       Work from anywhere; we're fully distributed

·       Meaningful impact

·       Help independent restaurants thrive

OUR VALUES

Integrity: Own deliverables, follow through on commitments, and adhere to high ethical standards.

Hospitality: Treat internal and client interactions with responsiveness and professionalism.

Flexibility: Adapt quickly to shifting client needs and industry challenges.

Passion: Approach work with energy, curiosity, and commitment to client success.

INTERESTED?

If you're energized by building systems, solving problems, and helping a growing business scale the right way, we'd love to hear from you.

Apply with your résumé and a short note describing a system, workflow, automation, or AI initiative you've improved, what you changed, and the impact it had. We'd also love to hear what excites you about helping EHS scale.

Let's build something great together.

Part Time Salary - $30,000-$40,000

Please note: We are conducting this search internally and are not accepting unsolicited outreach from recruiting agencies or third-party recruiters.