Customer Service Representative -Ehret Plumbing & Heating

Job Overview
Join our dynamic team as a Customer Service Representative at Ehret Plumbing & Heating! In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energy, communication skills, and problem-solving abilities will help create positive experiences that keep our customers coming back. Whether answering inquiries, scheduling appointments, or assisting with billing, your contribution will be key to delivering outstanding client service in a fast-paced environment. This paid position offers an exciting opportunity to grow your skills in customer support while making a real difference in our community. Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, or in person
• Assist clients with scheduling plumbing and heating service appointments efficiently
• Provide clear information about services, pricing, and policies to ensure customer understanding
• Enter customer data accurately into our systems using Microsoft Office tools and other software
• Handle cash transactions and process payments with integrity and accuracy
• Maintain detailed records of customer interactions, service requests, and follow-up actions
• Collaborate with team members to resolve customer issues swiftly and effectively
• Demonstrate excellent phone etiquette and communication skills to foster positive relationships

Requirements

• Proven experience in customer support or call center roles preferred; experience in sales or client services is a plus
• Strong data entry skills with high accuracy and typing speed
• Excellent communication skills, both verbal and written, with active listening capabilities
• Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills
• Ability to handle outbound calling and manage multiple tasks efficiently
• Previous experience with cash handling and analysis skills for problem resolution
• Knowledge of call center operations or customer service best practices is advantageous
• Must demonstrate professionalism, patience, and a positive attitude in all interactions

Join us to be part of a passionate team dedicated to delivering top-tier client service! We value energetic individuals who thrive on helping others and are eager to develop their skills in a supportive environment. If you’re ready to make an impact through excellent communication and proactive support, we want to hear from you!

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20