Program Operations Specialist

Job Description

About EGR

EGR International is an engagement agency.  We connect people and purpose to performance, changing behaviors and driving growth for our customers.  We’re based in New York City and support a global client base across the life sciences, agriculture, and technology sectors.

Job Description

At EGR International and BlackLab Media, we are proud of the products and services we provide. We are seeking a Program Operations Specialist to join our Global Experiences team, supporting the execution of live meetings, incentive travel, and world-class events. In this role, you’ll collaborate closely with account teams to ensure every client and attendee experience is seamless from start to finish. If you’re a detail-oriented communicator with strong technical skills, a passion for travel, and a drive to deliver exceptional service, this role offers the opportunity to make a meaningful impact by helping create memorable and rewarding experiences.

Who You Are

You’re an entrepreneurial go-getter who thrives in a fast-paced environment and loves working with top global brands. Curious and detail-oriented, you’re passionate about creating unforgettable customer experiences through flawless execution. You connect easily with people, work well in teams, and know when to take initiative. You’re ready to bring your operational expertise and creativity to a dynamic NYC agency where you can make a real impact.

Key Strengths

• Designing and maintaining efficient workflows
• Exceptional organization and attention to detail
• Relationship management and development with clients, vendors, and teammates
• Strong data management and reporting capabilities
• Quick adoption of new technologies and platforms

Responsibilities

• Serve as a go-to resource for the daily operations of loyalty, incentive, and meeting programs across key accounts
• Manage the attendee lifecycle: registration builds, invitation strategy, travel coordination, communications, and reporting
• Support client-facing program elements including scheduling, agenda management, and onsite logistics
• Maintain accurate data across registration platforms, CRMs, and tracking systems
• Create and deliver periodic financial and operational reports
• Monitor budgets, process purchase orders, and ensure timely vendor and contractor payments
• Assist with contract management and fulfillment deliverables for both clients and independent contractors
• Provide outstanding customer service, responding to client and attendee inquiries with professionalism and care
• Coordinate logistics with hotels, DMCs, airlines, and fulfillment partners
• Partner with internal managers and directors to refine workflows and implement best practices
• Contribute to client updates, presentations, and program strategies with a solutions-focused mindset
• Collaborate with team members to brainstorm new program initiatives and identify opportunities for process improvements
• Support business development efforts by contributing fresh ideas and operational insights
• Stay current on industry trends and emerging event technologies to enhance program execution

• 1-3  years of experience in program, event, or marketing operations (agency or hospitality experience a plus)
• Strong written and verbal communication skills with the ability to liaise confidently between clients, vendors, and internal teams
• Creative problem solver with an entrepreneurial mindset who takes initiative and ownership of projects
• Ability to juggle multiple time-sensitive projects across platforms with precision
• Proficiency with Microsoft Office Suite and intermediate Excel/Google Sheets skills; experience with Cvent or other event registration/CRM tools strongly preferred
• Bachelor’s degree or equivalent experience
• Willingness to travel up to 5-10% (domestic and international)