Director, Trade and Patient Support

About Us

Join us in helping patients with rare diseases. At Egetis Therapeutics we challenge the status quo for the benefit of those in need. We offer an open, positive and supportive culture where everyone can be their best. Through trust, we work seamlessly across functions. As an employee you are empowered and encouraged to have an entrepreneurial spirit, enjoying an organization with conscious and efficient decision-making and we take pride in our collaborative working environment!

In February 2025, the European Commission approved Egetis’ Emcitate® (tiratricol) as the first and only treatment of peripheral thyrotoxicosis in patients with monocarboxylate transporter 8 (MCT8) deficiency (Allan-Herndon-Dudley Syndrome). In January 2026, Egetis completed the U.S. rolling NDA submission to the FDA for Emcitate® (tiratricol) for treatment of patients with MCT8 deficiency.

As a committed, courageous and collaborative organization, we are seeking to grow our team to drive success both in the pre-launch and post launch phases of our anticipated U.S. approval.

For more information, please visit our website at www.egetis.com or follow us on LinkedIn and Instagram and Facebook

About the Job

The Director, Trade and Patient Support will be a key member of the U.S. Market Access team within the Commercial organization. This role is responsible for oversight and management of the daily operations and strategic coordination with distribution, dispensing, and patient support partners to ensure Egetis’ products move efficiently through the channel, and we enable a seamless and positive experience for patients and healthcare providers. The Director will play a critical part in supporting launch readiness and post-launch execution. The Director will lead coordination and collaboration across Key Account Managers, Patient Access Liaisons, Operations, Finance, Compliance and external partners, ensuring effective communication and alignment across stakeholders to optimize patient experience. The Director will be responsible for documenting, evaluating, and investigating escalations, and leading formal governance to drive timely and effective resolutions, including root-case analysis and corrective plans

.The Director will also proactively identify potential barriers to a seamless distribution and patient and provider experience and implement continuous improvement initiatives based on customer feedback, operational data, and evolving market and access dynamics. This includes defining and refining standard operating procedures, business rules and playbooks.

Location: This role is primarily remote. Our office is located in Boston, MA, and we welcome candidates who wish to be based there. We also encourage applications from candidates located elsewhere on the U.S. East Coast. For those based outside Boston, the role will involve regular travel to our Boston office, approximately once per month. Reports to: Head of Market Access and Pricing, North America

Trade & Channel Responsibilities

The Director of Trade and Patient Support leads trade strategy and operations across the distribution and dispensing network to ensure efficient, compliant product flow and seamless patient access. This role oversees network strategy, partner relationships, and channel performance to support product availability and continuity. Working cross-functionally with Market Access, Finance, Operations, Compliance, and Commercial teams, the Director ensures alignment on execution, forecasting, and contractual obligations. The role contributes to S&OP planning, monitors performance metrics, and generates insights to optimize distribution, inventory, and prevent disruptions. The Director also leads regular business reviews with internal teams and partners to assess performance, drive improvements, and ensure follow-up on actions, CAPAs, and compliance requirements.

Patient Support Program Leadership

The Director will lead the strategy and operations of Egetis’ Patient Support Program, ensuring a seamless, compliant, and high-quality experience for patients and providers. This includes overseeing program design, implementation, and optimization, as well as HUB/PSP workflows and service levels. Working closely with external partners and cross-functional teams, Market Access, Medical, Compliance, Operations and Commercial. The Director will drive program performance, manage relationships, monitor KPIs, and use data insights to improve access, onboarding, adherence, and overall patient experience.

Our Values

• Courageous - Challenge the status quo for the benefit of the patient
• Committed - Operate with high ethical standards through efficient organization to deliver top quality results
• Collaborative - Through trust, work seamlessly across functions and with external partners

Job Responsibilities

• Oversee vendor contracts partnerships and lead day to day trade distribution and patient support operations, ensuring SLA adherence, forecast alignment, and optimal access and performance. This includes negotiating and managing SOWs with partners in close collaboration with Legal, Finance, Operations and Compliance.
• Support product returns/recalls in collaboration with Quality and Regulatory, ensuring 3PL readiness, compliant communication, and tracking effectiveness
• Collaborate with Operations to support partner coordination related to distribution operations
• Monitor backorders and shortages, align on allocation strategies, and manage stakeholder communications
• Support launch readiness activities including trade channel setup, dispensing and distribution partner onboarding, initial stocking strategy, and coordination of product availability with regulatory approval and commercial launch timelines.
• Build from scratch the operational infrastructure, including patient support program workflows, RACI, training, reporting, and partner coordination process flow to support patient onboarding and therapy initiation at launch
• Put in place a launch readiness checklist.
• Accountable for establishing and managing escalation processes for patient access issues to ensure timely resolution and transparent communication between Key Account Managers, Patient Access Liaisons, Market Access teams, and external partners.
• Provide input into the development of materials, tools, and operational processes that support therapy access, patient onboarding, and ongoing treatment engagement.
• Define and track KPIs (e.g., time-to-therapy, onboarding, service levels) ensuring data integrity.
• Partner with Operations on inventory performance.
• Own the business requirements for trade and patient support reporting and dashboards, including data feeds and basic CRM/HUB workflows.
• Collaborate with Commercial and field teams to monitor performance, gather insights, and drive improvements including creating feedback loops with field teams.
• Lead partner reviews, analyze metrics, and optimize channel flow and program effectiveness.
• Monitor market, policy, and reimbursement trends to inform strategy.
• Ensure all trade and patient support activities comply with company policies, regulatory requirements, and contractual obligations across distribution and patient services partners. Partner with quality and compliance to support relevant audits and implementation of corrective actions.
• Manage program budgets related to distribution and patient support.

Job Requirements

• Bachelor’s degree required.
• 15 years in biotech/pharma, including 8 years with 3PLs, distributors, specialty pharmacies, and patient support programs.
• 3 years in rare disease or small biotech, with launch and limited network experience.
• Strong patient-centric mindset and stakeholder collaboration skills, including partner management and compliance.
• Proven relationships and ability to create a collaborative working environment with key internal and external stakeholders including partner management and compliance monitoring.
• Data-driven, with ability to generate insights and recommendations.
• Experience building or scaling trade and patient support functions in lean environments; hands-on approach.

Preferred Experience

• Direct experience launching in rare disease with limited resources
• Solid understanding of financial implications as a result of strategic choices -including impact on GTN, implications of 340B, Fees for service and contract.

Competencies

• Excellent cross-functional collaborator, particularly with Operations, Commercial, Field teams, and Finance.
• Strong contracting and vendor management skills including negotiation of SOWs, service levels and change requests.
• Strong understanding of supply chain, payer channels, and the patient journey, with ability to optimize access and reduce friction.
• Expertise in payer dynamics, reimbursement, and access pathways.
• Proven ability to translate strategy into operational execution across distribution, patient support, and program scaling.
• Skilled in leading complex, cross-functional initiatives and collaborating across key teams.
• Patient-centric mindset to deliver impactful resources and tools.