What are the responsibilities and job description for the Analyst I, Solution Success position at eGain?
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities
- Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email.
- Troubleshoot customer problems, working with product engineering.
Education and Experience
- Bachelor’s degree in a STEM discipline.
Our Hiring Process is “Easy with eGain”
Step 1
Written test
Aptitude section – this is a GRE style test (60 minutes or less)
Functional section – this is a take-home programming test
Step 2
Panel interview (in-person at eGain Sunnyvale office)
Next step
Compensation
- The salary for this position is $75,000 per year.
- Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Salary : $75,000