Implementation Manager

Description

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!
  
  

Position Summary

The Implementation Manager drives the successful rollout of new programs, initiatives, and operational tools across the organization. This role ensures store operations run smoothly, equips teams with the resources they need, and delivers projects efficiently from concept to completion. Serving as a key liaison between field operations, project teams, and leadership, the Implementation Manager influences cross-functional alignment, drives operational excellence, and ensures initiatives deliver measurable results.

Responsibilities

• Lead the full lifecycle of project rollouts, including planning, scheduling, coordination, and stakeholder communication.
• Develop and maintain store operating standards, policies, and procedures that support consistent execution across all locations.
• Design and maintain exception-based tools to help Store Managers, DMs, ROMs, and DVPs manage their business units effectively.
• Develop and implement Standard Operating Procedures (SOPs) for new programs, concepts, or initiatives.
• Oversight of Quorso initiatives, the Retail Manager Advisory Council, Mystery Shop and ad hoc reporting, Operations Manual updates and critical administrative functions.
• Provide Retail Operations expertise to guide project design and ensure initiatives meet field needs.
• Participate in project testing within lab environments to validate readiness for rollout.
• Take ownership of projects from initiation to deployment, ensuring on-time delivery and adherence to quality standards.
• Maintain and manage Smartsheet databases as needed to track project progress and performance metrics.
• Partner with cross-functional teams to identify risks, solve challenges, and drive continuous improvement.
• Must be able to perform the essential functions of this position with or without reasonable accommodation
  
  

Working Relationships: IT, HR, Procurement, Facilities, Safety, Distribution Center, Marketing, Finance, Legal, Environmental and the Retail Operations Teams.

Requirements

Minimum Education: Associates in Business, Marketing or equivalent combination of education and experience

Preferred Education: Bachelor’s Degree in Business, Operations Management, or related field.

Minimum Experience

• 2 years of experience in retail operations, project management, or implementation roles
• Proven experience in project management, operations, or implementation roles.
• Strong leadership skills with the ability to influence cross-functional teams and stakeholders.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Proficiency with project management tools (Smartsheet, MS Office, or similar).
  
  

Preferred Experience

• 4 years of experience in retail operations, project management, or implementation roles
• Experience in retail operations or multi-unit management.
• Familiarity with SOP development, operational standards, and exception-based tools.
• Track record of leading successful organizational initiatives and process improvements.
  
  

Licenses/Certifications: Project Management Certification

Skills

Soft Skills:

• Ability to analyze problems and create solutions
• Effective Communication (verbal and written)
• Strong computer skills, high level knowledge of Excel, PDI, Oracle.
• Self-starter. Ability to multitask and lead several projects at one time.
• Attention to detail and the ability to meet deadlines
• Proficiency with Microsoft Office Applications
  
  

Travel: Minimal 5-10%

Hours & Conditions: Typically, Monday – Friday, 8 hour days in office setting. May be able to work 1 day per week from home with approval.

Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.

Additional Info

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.