Claims Manager

Are you curious about solving complex business challenges for a leading convenience retailer?  Do you have a passion for cross functional collaboration?  Then you may be the perfect addition to our team! 

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members.  You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

This position will report to the Senior Claims Manager and will be responsible for overseeing the day-to-day management of property and casualty claims by ensuring timely and accurate processing of claims and maintaining compliance with company policies and regulatory requirements.

Responsibilities:

• Progressive experience managing Property and Casualty claims including providing oversight to TPA’s in managing claim investigations, settlements, and litigation discovery responses
• Perform claim reviews to evaluate quality and adherence to established company standards
• Identify claims for settlements and adequacy of case reserves; prepare draft settlement requests as assigned 
• Collaborate with EG HR and Benefits Department’s on return-to-work matters 
• Collaborate with Safety, Legal and other departments on claim-related matters
• Assist in gathering claims data to report on trends and loss control recommendations 
• Assist in development of claims management procedures 
• Perform other duties or special projects as assigned
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Working Relationships:

HR, Legal, Health & Safety, Distribution Center, Culinary Center, Retail Field Operations 

Minimum Education: Bachelor’s degree in risk management & insurance, finance, accounting, criminal justice, or business administration

Preferred Education: Bachelor’s degree in risk management & insurance, finance, accounting, criminal justice, or business administration

Minimum Experience: 8-12 years of US casualty (general liability, workers compensation, auto liability and excess liability) claims management experience within a company (risk management department, insurance broker, insurance carrier or third-party claims administrator); experience with large retention or self-insured insurance programs; familiarity with workers compensation statutes

Preferred Experience: Minimum experience plus environmental claims

Licenses/Certifications: Certified Claims Professional (CCP), Associate in Claims (AIC), CPCU (Chartered Property and Casualty Underwriter) or equivalent certification preferred

Soft Skills/Competencies:

• Excellent oral and written communication skills
• Strong analytical skills; critical thinking 
• Ability to build collaborative relationships with internal and external partners
• Strong interpersonal skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Ability to determine and meet internal and external customer needs.
• Ability to collaborate and work effectively in a team environment.

Travel: Limited travel required (5%)

Hours & Conditions: Typically, Monday – Friday, 8 hour days in office setting, may be able to work 1 day from home with manager approval.

Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time.  Ability to maneuver and lift to 10 lbs.

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.

Salary : $76,575 - $102,100