What are the responsibilities and job description for the Applications Administrator I - Retail Systems position at EG America LLC?
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary:
As an Application Administrator in retail systems, your main responsibilities would involve supporting and assisting the retail systems team in various tasks related to technology and operations within a retail environment. Some common job responsibilities for this role may include:
Responsibilities:
System Support: Assisting with the maintenance and troubleshooting of retail systems, such as point-of-sale (POS) systems, EPCs, Fuel controllers, Self Check-out Machines and Kitchen Management Systems. This could involve handling user inquiries, providing technical support, and resolving system-related issues.
Process Improvement: Collaborating with the retail systems team to identify opportunities for process improvement and automation. This could involve conducting research, documenting workflows, and suggesting enhancements to existing systems or processes.
Testing and Training: Assisting in the testing and implementation of new retail systems or system updates. This could involve participating in user acceptance testing (UAT), providing feedback, and assisting with end-user training and documentation.
Data Management: Assisting in the management and analysis of retail data, such as sales figures, inventory levels, and customer information. This could involve data entry, data cleansing, and generating reports.
Reporting and Analysis: Assisting in the preparation and analysis of retail performance reports, including sales reports, inventory reports, and customer behavior reports. This could involve data extraction, report generation, and data visualization.
Project Support: Supporting the retail systems team in various projects, such as system upgrades, store openings, or process optimization initiatives. This could involve conducting research, creating project documentation, and providing general project support.
Team Members will have the opportunity to gain hands-on experience with retail systems and contribute to the efficient operation of retail processes. Additionally, you may have the chance to collaborate with cross-functional teams, such as merchandising, operations, and IT, to understand how retail systems integrate with other areas of the business.
Working Relationships:
As a retail systems Application Admin, you will typically work within the retail systems team or IT department and interact with various individuals in the organization. Here are some common working relationships you may:
Supervisor/Mentor: You will have a supervisor or mentor who will provide guidance, assign tasks, and oversee your work. They will be your main point of contact for questions, feedback, and performance evaluations.
Colleagues/Team Members: You will collaborate with other team members on projects, assignments, and day-to-day tasks. They can provide support, share knowledge, and offer insights based on their experience.
Cross-Functional Teams: You may work with individuals from different departments or teams within the organization. This collaboration can help you understand how different functions contribute to the overall operations of the company.
Managers/Executives: In some cases, you may have the opportunity to interact with managers or executives in the organization. This could occur through meetings, presentations, or project updates. These interactions can provide valuable networking opportunities and exposure to higher-level decision-making processes.
Minimum Education: High School Diploma
Preferred Education: Bachelor’s degree in technology or related fields
Minimum Experience: 1-3 years Retail Systems Experience
Preferred Experience: NCR Point of Sale, RCM, C-Store Technology
Licenses/Certifications:
Soft Skills: · Excellent oral and written communication skills · Proficient in Microsoft Office Suite
Other Requirements:
Travel: 5%
Hours & Conditions: M-F, 40 hrs, On-Call as needed
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
