What are the responsibilities and job description for the Customer Service position at EFP, LLC.?
Customer Service Representative
EFP, LLC
1ST Shift
La Vergne, TN
Job Summary
The Customer Service Representative’s primary duty is to deliver great customer service. They assist customers with inquiries and issues related to the company’s products. The position will report to the Customer Service Supervisor.
Duties & Essential Job Functions
This position requires a high school diploma or equivalent with some college coursework preferred. The candidate must have at least 3 years’ related experience and have intermediate level of proficiency in Microsoft Word, Excel, and PowerPoint. To be successful, the candidate must consistently present oneself as positive and professional and maintain productive work relationships. Exceptional interpersonal communication skills, both verbal and written, is required to ensure positive interactions with customers. Basic math skills and the ability to type at least 35 wpm. Multitasking and organizational skills to work on multiple issues at one time. Active listening and communication skills to provide concise answers to inquiries. Teamwork skills to collaborate with representatives and coworkers in other departments.
Physical Requirements
EFP, LLC
1ST Shift
La Vergne, TN
Job Summary
The Customer Service Representative’s primary duty is to deliver great customer service. They assist customers with inquiries and issues related to the company’s products. The position will report to the Customer Service Supervisor.
Duties & Essential Job Functions
- Acts as single point of contact with the customer.
- Communicate with internal personnel, customers, and other guests by phone, email, and in person.
- Develops personal relationships with key customer contact through regular visits to local facilities to resolve issues and solicit feedback. Trip reports are required after visits.
- Verify inventories and load demand according to company strategy.
- Receives, enters and processes orders in the company’s ERP system.
- Provides pricing and product information to current customers using information given to them by the account specific BDM.
- Maintains records and creates reports, primarily using Excel, Word, Outlook, PowerPoint, and the ERP system.
- Schedules and Coordinates shipments, including shipping document preparation and shipping labels.
- Sends and receives EDI using customer specific software.
- Responds timely to incoming email inquiries.
- Maintain 5S disciplines in the respective areas of responsibility.
- Abide by all company EHS policies and participate in required training.
- Assist other CSR’s in downtime and other related duties as assigned.
This position requires a high school diploma or equivalent with some college coursework preferred. The candidate must have at least 3 years’ related experience and have intermediate level of proficiency in Microsoft Word, Excel, and PowerPoint. To be successful, the candidate must consistently present oneself as positive and professional and maintain productive work relationships. Exceptional interpersonal communication skills, both verbal and written, is required to ensure positive interactions with customers. Basic math skills and the ability to type at least 35 wpm. Multitasking and organizational skills to work on multiple issues at one time. Active listening and communication skills to provide concise answers to inquiries. Teamwork skills to collaborate with representatives and coworkers in other departments.
Physical Requirements
- Ability to stand or walk for extended periods of time
- Occasional squatting, kneeling, bending and stooping
- Lifting, carrying, pulling and pushing up to 30 lbs.
- An industry leader in providing practical solutions to foam molding and fabrication, EFP has a diversified product offering and serves the pharmaceutical, biotech, medical, automotive, recreational vehicle, appliance, plumbing, consumer goods, and building and construction industries. The company is headquartered in Elkhart, Indiana and has manufacturing locations in Elkhart, Indiana, Evansville, Indiana, Decatur, Alabama, La Vergne, Tennessee, Bishopville, South Carolina, and Casa Grande, Arizona.
- EFP can design, mold, fabricate and provide fulfillment capabilities, kitting, assembly, custom systems, and inventory management. La Vergne is also home to the company’s Temperature Solutions Center of Excellence.
- For more than 30 years, EFP LLC has been owned by J.B. Poindexter & Co., Inc., a privately held, diversified manufacturing company with operating subsidiaries throughout North America. In addition to expanded foam products, these companies produce commercial van bodies, step vans, funeral coaches, limousines, pick-up truck bed enclosures and tonneau covers, and precision machined components. The size and strength of the Poindexter companies provides EFP with the leadership and resources to stay on the leading edge in today’s marketplace. Because of this, EFP can provide our customers with groundbreaking packaging and component solutions.
- For more information about our company, access EFP's web site at www.efppackaging.com.
- EFP offers a competitive wage and comprehensive benefits. EFP’s benefits package includes 10 paid holidays, vacation, Health, Dental, Vision, FSA, HSA, and 401(k) Plan with company contributions along with Company paid Basic Life, STD and LTD.