Accounts Receivable & Payable Director

Job Summary

The Director, Accounts Receivable & Accounts Payable leads the company’s AR, AP, and billing functions, including a team of nine with an offshore component. Reporting to the Chief Financial Officer, this role owns the end-to-end billing, collections, and payables processes, including online billing and the client billing portal. The Director brings a strategic vision for improving processes, leveraging technology and AI tools, and delivering an excellent client experience, while remaining hands-on in the day-to-day work to ensure accuracy, strong internal controls, and reliable financial reporting.

Job Responsibilities of Accounts Receivable & Payable Director

• Provides strategic leadership and vision for the AR, AP, and billing functions, developing a roadmap for process improvement aligned with the CFO’s priorities and the company’s growth objectives.
• Balances strategy with hands-on execution, staying close to daily operations by reviewing reconciliations, working complex client accounts, and resolving issues directly when needed.
• Leads a team of nine, including an offshore team, establishing clear roles, workflows, handoffs, and performance standards that work effectively across locations and time zones.
• Owns online billing operations and the client billing portal, ensuring invoices are accurate, timely, and easy for clients to access, review, and pay.
• Partners with Technology teams to define requirements, prioritize, and test enhancements and initiatives for the billing portal and financial systems that better support clients.
• Works closely with Sales and directly with clients to resolve billing questions, disputes, and account issues, building strong and trusted relationships.
• Leads client collections strategy and execution, including account reconciliations, aging reviews, escalations, and payment arrangements, to reduce past-due balances and DSO.
• Champions the use of AI tools and automation to improve team performance, accuracy, and efficiency across billing, collections, cash application, and AP processing.
• Oversees AR/AP month-end close activities, including reconciliations, accruals, and journal entries, to ensure accurate financial statements.
• Manages vendor payment runs and relationships, ensuring compliance with approval policies and payment terms.
• Maintains and strengthens internal controls over AR, AP, and billing processes and leads support for internal and external audits.
• Uses data and analytics to deliver AR, AP, billing, and cash flow reporting to the CFO and senior leadership, turning results into actionable insights and recommendations.
• Motivates, develops, and rewards team members.

Job Qualifications Accounts Receivable & Payable Director

• Bachelor's degree in accounting, finance, business administration, or a related field preferred; an equivalent combination of education and experience will be considered
• 10 years of progressive accounting experience, with a focus on accounts receivable, accounts payable, and billing
• 5 years of leadership experience
• Proven ability to be both strategic and hands-on, setting direction while rolling up their sleeves on day-to-day work
• Experience managing online billing and client billing portals, and partnering with Technology teams on system enhancements and initiatives
• Demonstrated ability to work with Sales and clients on billing, collections, and account reconciliation
• Working knowledge of generally accepted accounting principles (GAAP)
• Experience with NetSuite a plus
• Data-savvy, with advanced proficiency in Microsoft Excel. Advanced in use of Power Pivots a plus.
• Experience using AI tools to improve processes and performance; experience with Claude AI a plus
• Strong interpersonal skills, with the ability to build effective relationships with clients, Sales, Technology, and senior management
• Excellent written and verbal communication and presentation skills, with the ability to explain accounting matters to internal and external clients
• Strong analytical, problem-solving, planning, and organizational skills, with the ability to manage competing priorities and meet deadlines