Network Engineer

About Us: 
Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.    

About the Role: 
Effortless is looking for a skilled and client-focused Network Engineer to join our team. The ideal candidate will be responsible for designing, implementing, maintaining, and supporting our clients' network infrastructure. You will work closely with clients, vendors, and internal teams to deliver high-quality managed services that meet or exceed SLA standards. 

The ideal candidate not only has the technical and troubleshooting skills to perform the role, but they should also be comfortable serving as a leader in our company, pride themselves on providing excellent customer service, and have a high level of critical thinking skills.   

Position Details: 
Salary: $60,000 - $80,000 annually DOE

Location: Remote with a preference for someone in/near Las Vegas, NV. 

Travel: Some travel required for special projects.  

Schedule: Monday - Friday 8:00-5:00 PST with 24/7 on call availability 

Benefits: 

• Health, dental, and vision insurance 
• 401K  employer match 
• Paid time off and holidays 
• Opportunities for career growth and development 
• Training and certification support 

Essential Duties and Responsibilities: 

• Design, install, configure, and support network infrastructure for company and clients (LAN, WAN, WLAN, VPN, firewalls, switches, and routers). 
• Monitor network performance and proactively identify issues using RMM and NMS tools. 
• Respond to and resolve client network-related tickets within defined SLAs. 
• Implement network security measures, including firewalls, IPS/IDS, and endpoint protections. 
• Perform network upgrades, patches, and scheduled maintenance with minimal client disruption. 
• Assist with onboarding new clients and deploying network infrastructure. 
• Maintain accurate documentation for all client environments. 
• Provide technical support for escalated network incidents. 
• Collaborate with vendors and other teams to resolve issues and plan network projects. 
• Provide after-hours support as needed. 

Qualifications: 

Education and Work Experience: 

• Bachelor’s degree in information systems, computer science or related technical field 
• 3 of experience with Service Provider networking or general telecommunications experience 
• CCNA or equivalent is required for this role. 

Specialized Knowledge and Skills: 

• Advanced skills in root-cause analysis, outage remediation, and preventative maintenance. 
• Experience with cloud networking. 
• Familiarity with scripting/automation (PowerShell preferred). 
• Experience supporting VoIP systems and SD-WAN. 
• Knowledge of compliance frameworks. 
• Understanding of ITIL principles and incident management workflows. 
• Effective oral and written communication; analytical and problem-solving skills. 
• Ability to prioritize and handle multiple tasks and projects concurrently. 

Equipment and Applications: 

• Cisco Routers (ISR/ASR), Catalyst/Nexus Switches, Firepower and ASA Firewalls   
• Meraki Firewalls, Switches and Wireless  
• Fortinet Firewalls, FortiCloud, FortiClient  
• Sophos Firewalls and Wireless  
• SonicWALL Firewalls  
• Unifi LAN Devices  
• Ability to learn additional network platforms as needed  
• VMWare Virtualization Platforms  
• Windows Servers and Services (Active Directory, DNS, DHCP)  
• Auvik Monitoring  
• PCs MS Office, Visio and Collaboration Tools  

Why Join EO?  
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.   
  
We are aligned through our core values and seek employees that embody these:  

• Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   
• CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   
• Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  
• Efficiency – we maximize output and minimize wasted time, effort, and resources.  
• Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   
• Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   
• Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   

Inclusion & Equal Opportunity Employment  
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.