What are the responsibilities and job description for the Community Outreach Representative position at Efficient California?
Efficient California is hiring a Community Outreach Representative to empower underserved clients through essential technology access. The Community Outreach Representative supports enrollment, verifies eligibility with care, and partners with local organizations to make sure every senior, student, and family knows they’re not alone—and that help is available.
As a Community Outreach Representative, you will be an ambassador for access and equality. Through your professional outreach, the Community Outreach Representative helps bridge the digital divide by connecting qualifying individuals with communication services that enable participation in education, healthcare, and the modern economy, all through compassionate engagement.
Key Responsibilities of the Community Outreach Representative
- Promote wireless service programs by supporting community initiatives that highlight smartphones, affordable plans, and device benefits.
- Coordinate enrollment activities by verifying eligibility, preparing documentation, and ensuring accurate activation of wireless devices.
- Deliver product guidance by clarifying service features, assisting with plan comparisons, and escalating advanced inquiries to technical teams.
- Maintain CRM and reporting systems with detailed records of outreach activity, customer interactions, and enrollment data to strengthen retention.
- Collaborate with retail and outreach teams to align messaging, resolve service challenges, and ensure consistent customer experiences.
- Provide community insights by sharing feedback from outreach efforts to refine strategies, improve engagement, and better serve diverse populations.
Minimum Qualifications of the Community Outreach Representative
- Experience in sales, retail, customer support, or public engagement—particularly in telecom, nonprofit, or grassroots programs—is considered a strong asset.
- Skilled in building rapport, presenting service options clearly, and adapting messaging to diverse audiences.
- Comfortable using CRM platforms and digital tools to log outreach records, track engagement, and support workflow efficiency.
- Organized, proactive, and mission‑focused, with a passion for expanding access and a commitment to community impact.
Job Type: Full-time
Pay: $950.00 - $1,550.00 per week
Benefits:
- 401(k)
Work Location: In person
Salary : $950 - $1,550