Allocations Specialist

Role: Tour Director Allocations Specialist

Product: EF Explore America

Location: Cambridge, MA or Washington DC

Salary: $55,000 – $65,000 annually

Description

As a Tour Director Allocations Specialist, your primary responsibility is to schedule and assign Tour Directors to student tours across the U.S. using EF’s internal systems, phone, and email. You’ll play a critical role in ensuring the right Tour Director is matched to the right tour—balancing availability, experience, and destination fit—while maintaining clear, timely communication throughout the process.

Key Responsibilities

Tour Staffing and Coordination:

• Collaborate closely with Tour Director Managers and cross-functional teams to understand tour needs and manage last-minute changes.
• Ensure every tour is staffed with a qualified and enthusiastic leader (Tour Director).
• Serve as the key point of contact for Tour Directors before their tours, providing support and necessary information.
• Allocate all local Guides who live in the destination and provide in-depth city knowledge, complementing the Tour Directors' expertise.
  
  

Cross-Product Liaison

• Liaise with internal stakeholders across other EF products (e.g., EF Language Travel, Go Ahead Tours, Ultimate Break) to coordinate staffing needs across the business.
  
  

Technology And Data Management

• Work daily within EF's internal scheduling platforms and leverage tools like Power BI and Microsoft Excel to analyze data and forecast staffing needs.
• Maintain detail-oriented data accuracy by updating records, tracking availability, and pulling reports to inform allocation decisions.
• Troubleshoot technical issues, support others with tech questions, and be quick to learn new platforms.
• Utilize collaboration tools like Teams and SharePoint to stay connected and organized across departments.
  
  

Requirements

• Bachelor’s Degree
• 1-2 years of work experience
• Demonstrated proficiency with the Microsoft Office suite including: Excel (XLookup, Automations, Pivot Tables), Word, PowerPoint, Outlook, etc.
• You love making systems work smarter
• Demonstrate a high level of organization and adaptability
• Possess a passion for building strong relationships with our nationwide Tour Director community
• Exceptionally strong communicator
• Able to think critically and creatively to problem solve
• Ability to build strong relationships externally and internally
• Excellent time management and organizational skills with ability to meet deadlines
• Tech-savvy – ability to quickly learn platform functionality and use successfully
• Driven team player with a strong work ethic
  
  

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In Addition, You Can Expect

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
  
  

About EF Explore America

EF Explore America brings students face to face with iconic history, rich culture, and natural landscapes on class trips across North America. In partnership with educators, our programs amplify the classroom experience through hands-on learning and human connection. We believe having these impactful experiences at a formative age leads to more self-discovery, empowering middle-schoolers to see the world around them in a whole new light.

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance….Sports…Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.