What are the responsibilities and job description for the Credit & Collections Specialist position at EF Johnson Technologies Inc.?
Credit & Collections Specialist
About Us
EF Johnson Technologies, Inc. is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands.
EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. We design, manufacture, and market conventional and trunked radio systems, land mobile radio repeaters, and mobile and portable radios, including Project 25 digital radio products.
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As a Credit & Collections Specialist, you’ll administer credit and collections policies and procedures, including the processing of customer documentation and cash activity. This role supports customers through invoice distribution, cash application, and account reconciliation activities while ensuring accurate and timely account management. The position serves as a liaison between customers and internal departments, providing excellent customer service, facilitating effective communication, and ensuring the accurate exchange of information to support customer satisfaction and business objectives. This role is hybrid.
Key Responsibilities
- Research and resolve customer inquiries, disputes, payment discrepancies, and short payments related to invoices and account activity for both current and past-due accounts, ensuring timely and accurate resolution.
- Respond to customer and internal inquiries in a professional, courteous, and timely manner to support positive business relationships and exceptional customer service.
- Prepare, distribute, and maintain invoices, credit memos, and account statements in a timely and accurate manner.
- Maintain and monitor customer contact and address information for active accounts receivable accounts to ensure the accuracy of account records and communications.
- Process and apply customer payments within the accounting system by reviewing and validating posted bank transaction information.
- Reconcile daily cash receipts and balance cash activity at month-end to ensure posted cash transactions accurately match bank records.
- Process credit card payments for current and past-due accounts, including entering payment information, transmitting transactions for authorization, and releasing orders upon approval.
- Reconcile credit card and customer payments to account balances on a monthly basis, ensuring accurate account records and timely resolution of discrepancies.
- Generate and maintain reports identifying delinquent or problem accounts, collection activities, and account status to support collection efforts and management decision-making.
- Exhibit desirable and appropriate professional behavior including leadership, sense of urgency, independent judgment, teamwork, creative thinking, and personal integrity to provide for a cohesive, productive unit dedicated to the achievement of corporate goals.
- Complete other duties as assigned.
- Agree to abide by the established Approval Matrix.
Qualifications
- 5 years’ experience in hands on accounts receivable work.
- Experience using IBM-compatible personal computer and standard MS-DOS and Windows business software.
- Experience with Microsoft Word and Excel.
What We’re Looking For
- Strong organizational, prioritization, and time management skills.
- Ability to exercise sound judgment and maintain positive, professional interactions with customers and company personnel.
Travel Requirements
- None
What We Offer
- Competitive salary
- Health, dental, and vision benefits
- Additional supplemental benefits
- 401K employer match
- Tuition reimbursement
- 12 paid holidays additional PTO
- Supportive- team-driven environment
- Opportunities to work on mission-critical projects that make a real impact
Equal Opportunity Statement
EF Johnson Technologies, Inc. is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.
Salary : $33 - $36