Customer Experience Coordinator
EF International Language Campuses (a division of EF Education First)
Cambridge, MA, USA
Full-time, 40 hours/week
On-site
Start date: Flexible, latest early January 2026
Salary: $50,000 annually
We are looking for a self-starter with amazing attention to detail to help our customers have an incredible experience before, during and after their course at an EF International Language Campus in Europe, Asia, or Latin America.
As a Customer Experience Coordinator, you will support American students and parents from the time of enrollment until the student returns to make sure every aspect of their course is seamless and positive. Our customers range from young teens to retirees and everything in between, so you will need to provide fantastic service to an array of customers.
As a Customer Experience Coordinator, you will work alongside our sales team to increase customer retention and satisfaction. Additionally, you will maintain close relations with our global operations colleagues at our 12 campuses abroad to ensure prepared student arrivals, to implement course modifications, and to find solutions for any on-program issues. You will also occasionally support the marketing team through promotional initiatives, materials management, event coordination and more.
If your idea of fun involves helping students and changing their lives, we would like to get to know you! You will be part of a quality oriented multi-skilled sales team that believes that nothing is impossible. If you like bringing results, you would like to start an international career and you are passionate about education and traveling, apply!
Key Responsibilities:
Serve as main point of contact for students enrolled in programs as well as their parents
Manage pre-departure enquiries, course modifications and program complaints to ensure high levels of customer satisfaction
Communicate with global operations colleagues at campuses abroad to prepare for student arrival and reach solutions for any on-program modifications or issues.
Manage and collect course payments
Ensure all necessary forms and paperwork are collected
Help students obtain any necessary visas and study permits
Collaborate in customer retention through emailing, phone calls and online meetings
Coordinate flight and travel details
Indirect sales through up-sell
Continuously manage and prioritize multiple tasks and work efficiently under pressure.
Work as a team-player to best respond to customer needs.
Consistently demonstrate a positive attitude in approaching challenging situations.
Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad.
Flexibility to work weekly Pacific Standard Time shifts and occasional weekend coverage. Extra hours as needed.
Requirements
Bachelor’s Degree
Previous office internship experience desirable
Strong attention to detail
Customer-centric approach
Comfortable leading difficult conversation by phone
Goal oriented
Problem solving mentality
Creative with an entrepreneurial mindset
Self-motivated and ambitious, strong ability to manage and complete projects with minimal direction
Ability to prioritize, meet challenging deadlines and perform under pressure
Study abroad experience is preferred
Bilingual in Spanish is a huge plus!
Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
About EF Language Abroad
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance….Sports…Or Soft Drinks.
At EF, we're in a different kind of Business.
One that's a little less tangible, and a lot more important.
Because our Business, what we make, makes everything else possible.
We're in the Business of Understanding.
Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
