What are the responsibilities and job description for the Automobile Service Writer/Manager position at EEG Management?
Job Title: Automobile Service Writer/Manager.
Location: Maple Grove Bp.
Job Type: Full-Time
Job Type: Full-Time
Position Overview:
We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.
Key Responsibilities:
- Greet customers, listen to their concerns, and accurately document vehicle issues.
- Create, explain, and manage repair orders with clarity and professionalism.
- Provide cost estimates, timelines, and obtain customer approval for services.
- Assign and schedule work to technicians based on skill, availability, and priority.
- Monitor repair progress and communicate updates to customers.
- Ensure all services are completed accurately, on time, and within budget.
- Handle warranty claims, insurance paperwork, and parts ordering as needed.
- Maintain a clean, safe, and organized service area.
- Train, supervise, and support service staff to meet performance goals.
- Promote additional services, preventive maintenance, and dealership/ shop specials.
- Resolve customer complaints with professionalism and efficiency. Track department performance metrics, including sales, productivity, and customer satisfaction.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
- 3 years of experience as a Service Writer, Advisor, or Automotive Service Manager.
- Strong understanding of automotive systems, diagnostics, and repair processes.
- Excellent communication and interpersonal skills.
- Proven ability to manage staff and delegate effectively.
- Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office.
- Strong organizational and problem-solving skills. Valid driver’s license and clean driving record.
Preferred Skills:
- ASE certification or equivalent industry certifications.
- Previous management or supervisory experience. Sales and customer service background.
Compensation & Benefits:
- Competitive base salary plus performance-based incentives.
- Health, dental insurance.
- Paid time off and holidays.
- 401(k) retirement plan.
- Employee discounts on parts and services.