What are the responsibilities and job description for the Collections Representative II (late stage) position at EECU?
Now Hiring: Join EECU as a Collections Representative!
Are you energized by challenges and love helping people find solutions? In this dynamic role, you’ll play a key part in supporting our members while helping them stay on track financially. If you're driven, resourceful, and ready to make a real impact, this is your opportunity to shine!
Be the voice of support and solutions—apply now to become part of our amazing team!
EECU is looking for a Collections Representative (Account Resolutions Representative II) that will negotiate payment arrangements, workouts, and credit counseling as appropriate to assist members with their financial obligations. Have experience in automobile, mortgage, unsecured debt, and credit card portfolio accounts.
Key responsibilities for this position will be to collect late stage (90 days past due) delinquent accounts on all delinquency accounts including charge off accounts. Conduct skip tracing and submit accounts for repossession as required. Establish payment arrangements, provide credit counselling, set and enforce deadlines. Recommend and process loan extensions or workouts. Properly apply laws relating to debt collection, privacy and bankruptcy. Recognize internal process failures that may cause erroneous reporting of delinquency. Must be able to audit loans and explain calculations to co-workers and members. Able to support and have a high understanding of Deceased, Bankruptcy accounts along with Repossession submissions.
Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA and Fair Debt Collections Act. Required to attend initial and ongoing annual Bank Secrecy Act training.
Candidates for EECU should possess the following knowledge and experience:
- 3 plus years collection experience in automobile, mortgage, or credit card portfolio; late-stage preferred.
- Two years customer service experience
- High level of understanding with deceased, bankruptcy accounts and repossessions.
- In-depth knowledge of collection laws and general familiarity with bankruptcy laws.
- Must understand Collateral Protection Insurance
- Requires ability to effectively communicate, diffuse tension and calm members.
- Requires the ability to effectively negotiate acceptable repayment arrangements.
- Ability to work a flexible schedule Monday through Saturday (couple days a week Mon-Fri- the shift will be until 7pm, Saturdays are 9am-1pm)
- Bilingual (Spanish) speaking preferred
- High School diploma or equivalent
- EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen.
For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4.4 billion in USD assets and serves over 300,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.
EECU is an EOE/Vets/Disabled Employer.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans' status or on the basis of disability.
For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers.