Service Technician

**Position: Hot Side Technician** At HiTech of Texas, a Smart Care Company, we recognize that our success is driven by the talent and dedication of our employees. We strive to attract and retain the best professionals by providing a supportive work environment, ongoing training opportunities, competitive wages, excellent benefits, and a strong commitment to work-life balance. **Scope of Responsibility: ** As a Hot Side Technician, you will provide service to our commercial clients through the installation, maintenance, and repair of heating, cooling, refrigeration, and ventilation systems. This includes hot side kitchen equipment, such as ovens and microwaves. Candidates should be familiar with electrical wiring schematics and board replacements. The ability to diagnose and promptly repair hot side issues is essential. **Key Responsibilities: ** - **Customer Consultation & Needs Assessment: ** Travel to businesses daily to consult with customers, assess their equipment needs, and provide tailored solutions. - **System Installation & Maintenance: ** Perform preventive maintenance on systems to enhance their efficiency and lifespan. - **Inspection & Troubleshooting: ** Inspect equipment for effectiveness and safety, troubleshoot issues, and perform necessary repairs on damaged systems. - **Performance Testing: ** Conduct performance tests using specialized tools to ensure systems operate at optimal levels. - **Record-Keeping & Documentation: ** Maintain accurate records of customer appointments, payment transactions, and invoices. Keep an inventory of all equipment and resources. - **Customer Service: ** Provide clear explanations of issues to customers, addressing any concerns they may have. **Basic Qualifications: ** - **Experience: ** 3-5 years of experience preferred. - **Certifications: ** - Certification on equipment like CEFSA is a plus. - **Training: ** Previous on-the-job training is a plus. - **Skills: ** Strong verbal communication skills with the ability to explain complex equipment issues in a simple, understandable manner. - **Problem Solving: ** Critical thinker and effective analytical person. - **Driver’s License: ** Must possess a valid state driver’s license. - **Punctuality: ** Must be punctual and adhere to a daily schedule with multiple appointments at various locations. **Physical Requirements: ** - Ability to stand, walk, climb, carry, bend, kneel, reach, push, and pull regularly. - Occasionally lift and/or move up to fifty pounds. - Capable of climbing ladders and working at high elevations. - Ability to work in various weather conditions. If you are an experienced Hot Side Technician who is enthusiastic about providing excellent service and wants to further your career, apply today to join our team at HiTech, A Smart Care Company! About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.