Site Service Manager

The Site Service Manager is responsible for performing and supervising semi-routine preventative maintenance of products through well-defined schedules and procedures.

Main Responsibilities:

• Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues.

• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.

• Performs special projects at customer site with supervision as needed from senior technical experts or project management.

• Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance.

• Assists with failure analysis by providing information on mode of failure on each equipment failure.

• Submits information to Edwards technical department to drive equipment improvements.

• Writes weekly/monthly reports on activities that have been performed at a customer’s site based on customer and regional management requirements.

• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.

• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.

• Respectfully takes direction from supervisor and completes other duties as assigned.

To succeed, you will need:

Education/Experience/Skills:

• A bachelor’s degree or equivalent experience in mechanical or electrical engineering, physics, or chemistry.

• Five years’ experience in a service or maintenance role involving direct contact with customers.

• Strong people management experience

• Strong written and oral communication and presentation skills.

• Ability to conceive and implement operational plans and achieve the goals set out by them

• Experience with high vacuum and or exhaust or abatement systems are desirable, as is experience within relevant aspects of the semiconductor manufacturing industry

In return, we offer:

• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.

• We offer a strong retirement 401k plan with matching

• Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance

• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job Location:

This position is onsite, supporting our valued customers!

We Are An Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

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